Inbound Customer Service

Customer Service Administrator Temporary - Full Time Minimum of 3 months 37.5 hours per week on a rota'd shift pattern. Hours between 7am - 8pm Monday to Friday - Saturday 8am - 6pm (1 in 3) - Sunday 9am - 5pm (1 in 9). Department background: The teams look after enquiries (telephone, inbound and outbound, twitter and web chat) from our customers relating to water and wastewater services, and to deal with telephone complaints. Our opening hours are 7am to 8pm, Monday to Friday, Saturday 8am to 6pm and Sunday 9am to 5pm - you would be expected to do a rotational working pattern based upon these opening hours. We also operate a standby rota, should an emergency happen in the network outside of our normal opening hours, that requires our customer telephone lines to be opened. We expect you to: - listen and proactively communicate with your customers, take ownership and keep them 'in the loop' - wow your customers and agree resolutions to bring the issues to conclusion - be motivated, enthusiastic and passionate about delivering the best customer service experience - do something amazing, everyday for your customers - deliver, delight and get it right, ensuring that every customer experience ends with them having the confidence that their enquiry has been fully resolved - be flexible and open to a changing environment - Embrace training and support to overcome obstacles to make sure your customer receives brilliant service You will need to have: - confident communication skills, responding to telephone both inbound and outbound calls, written and social media enquiries, - a strong 'hands on ' customer service background in a similar environment - call centre experience is desirable although not essential - Strong alignment to our NWG company values - a good level of computer literacy If you feel you will be suitable for this role please apply to: Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.