Product Features
Blog
Contact Us
Sign In
YourRecruit IT Ltd
,
London, Greater London
Technical Support Engineer
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £28,000 per annum |
Overview
Do you have experience within Technical Support for a Managed Service Provider? A fantastic opportunity to join this Microsoft Gold Certified , IT Support company as a Technical Support Engineer based in London , who are looking for someone who is confident, a good communicator and enjoys dealing with multiple customers on a daily basis. This well-established organisation has strong partnerships with large brands such as Microsoft, Dell, HP and ConnectWise just to name a few. They strongly believe in progressing their staff to their full potential by offering full funding for gaining your IT Certifications . As well as exclusive training opportunities, other excellent benefits include 20 days holiday, increasing 1 day per year of service, company pension, health scheme, annual interest free travel loan and cycle to work scheme. In this Technical Support Engineer role, you must have: At least 1 year in an IT Support/MSP environment Technical skills in Windows 8/10, Office 2013/16, Office 365, Apple, Anti-virus, Networking and Backup. Have at least one MCP relating to IT Support and want to gain further certifications to advance your career. Responsibilities of the Technical Support Engineer: Providing Support, acting as the first responder to incoming queries and escalating according to process Providing excellent customer service to external clients Proactive thinking Assisting on tasks relating to projects delegated by colleagues Troubleshoot problems by telephone, remote access and onsite visits. Help improve company systems, procedures and knowledge. Participate and contribute to ad-hoc and planned training. System builds, configuration and installation (remote and on-site). Solution and technical research and development for internal and client use. Continuing studying and certifications, possibly as part of probation. Apply now, you do not want to miss out on this fantastic opportunity Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. YourRecruit Limited is acting as an Employment Agency in relation to this vacancy.