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Think Specialist Recruitment
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Hatfield, Hertfordshire
Senior Collections Officer
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Job Type: Full-time |
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Salary: £30,000 per annum |
Overview
We are pleased to be working exclusively with a growing business in Hatfield who are looking for an experienced Collections Officer. This is a new position and will allow the successful applicant to make it their own with scope to build a team. Paying up to £35,000 plus bonus. It will be a high paced role, with high value accounts that will be measured against Key Performance Indicators. Purpose of the Role: To improve the monthly cash collection figures, whilst reducing our debt book position against multiple clients To ensure that customers are treated fairly at all times, adhering to all regulatory guidelines To deliver an excellent customer experience to our customer base through verbal & non-verbal interaction To utilise tools available to deliver collection strategies that will maximise collections To escalate non-paying accounts through to litigation To identify trends on performance and improve propensity to pay metrics Key Responsibilities: To meet all KPI's to ensure business growth and profitability To manage and work the High Value (accounts in excess of £2k) portfolio, ensuring that all contacts are adhered to the call quality measurements To deliver and exceed monthly cash collection targets as expected by the business Profiling debtors using internal & external tools to improve connectivity with customers To review and update all current documented policies and procedures To manage and exceed customer expectations through individual interactions To build Client relationships with key suppliers Taking ownership and using your empowerment to resolve customer queries To support the operational team/s when necessary Experience/Skills: A background in Credit Control/Collections is essential A good understanding of the litigation process Strong customer focus and good telephone manner with strong negotiation skills A track record of increasing recoveries Ability to communicate professionally with customers and colleagues A desire to help others work towards targets and develop their skills Ability to manage change Confident and good business sense Ability to remain calm when under pressure The ability to set, meet and exceed targets Good understanding of FCA and ICO regulations