Technical Support Manager

We have created a new role at Auriga Services and are looking for a Technical Support Manager to effectively manage, monitor, streamline and improve the delivery and reporting of all Assist contracts. The Assist team provides free and confidential welfare and debt advice to individuals. You will work alongside the Welfare Rights Advisers, Outreach Assistants and Money Advisers to ensure all outcomes are effectively collected and reported. Joining us at our friendly, inclusive office, you will receive a range of benefits including generous annual leave entitlement, a great pension scheme and flexible working opportunities. As a Technical Support Manager at Auriga, your responsibilities will include: Gaining an in-depth understanding of the contracts, including service level agreements delivered by the Assist team. Applying the contract knowledge gained to continuously improve and critically analyse the monitoring and use of the case management system. Presenting proposals to the executive team through the management and efficiency of the Assist contracts. Critically analysing from an end to end perspective the client requirements, reporting capabilities of the case management systems and demand placed on each adviser. Actively working with the team manager to update, maintain and enhance the case management system. Testing, implementing and monitoring the effectiveness of approved upgrades to the system. Creating and writing reports using the case management system. Keeping up to date with legislation, policies and procedures and undertaking appropriate training or qualification as and when required. We are looking for a Technical Support Manager who has the following skills and experiences: Educated to GCSE level Maths and English. Excellent IT skills including Microsoft products and Crystal. The ability to design complex queries in an SQL database. Previous Project Management experience. Experience in customer service and process improvement roles/environments. This is a permanent full-time contract at Auriga, working 37.5 hours per week. A degree of flexibility will be required in the working pattern to ensure all service level agreements and monitoring requirements are achieved throughout the year. We are a dynamic, fast-growing public benefit entity. With a track record spanning 22 years, we are mature enough to provide outstanding service through the application of extraordinary level of skills and experience. We manage combines annual funds of over £15 million, helping people alleviate their debt and realise income and benefits that make a real difference to the quality of their lives. In return, a Technical Support Manager at Auriga will receive a salary of £20,000 - £25,000 per annum, depending on experience. To apply for this Technical Support role at Auriga Services, please click apply online and upload an updated copy of your CV. Auriga Services is an Equal Opportunities employer. We will use appropriate job descriptions, objective assessment methods and active consideration will be given to all applicants regardless of their age, gender, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, pregnancy, race, colour, nationality, national or ethnic origins and disability and other differences that cannot be justified. This job was originally posted as www.totaljobs.com/job/89874474