Desktop Infrastructure Support Engineer

Desktop Infrastructure Support Engineer Stevenage, Hertfordshire FT – Monday – Friday 9am – 17:30pm £30'000 per annum Permanent An excellent opportunity has arisen for a Desktop Support Engineer providing 1st and 2nd Line Technical Support services to customers based on client site resolving issues in a competent manner whilst communicating professionally with the customer and members of the Service desk, infrastructure and professional services teams. We are looking for a strong Engineer who has previous experience of working in an IT support role able to demonstrate IT related problem-solving skills, with effective working knowledge of IT infrastructure support. A DBS certificate application will be needed for this. Main Duties and Responsibilities Provide 1st and 2nd line onsite and remote technical support services to contract customers, in line with personal skill sets. Resolve issues in a competent manner, whilst communicating professionally with the customer and members of the Service Desk, Infrastructure and Professional Services teams To prioritise, progress and resolve technical queries and service requests assigned to the individual in accordance with standard and customer specific service level agreements To be responsible for completing specific technical projects as designated by the Service Management Team e.g. projects, deployments, installs, moves, adds and changes Make effective use of all personal and team time during any periods of inactivity Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs Essential Experience Previous experience of working in an IT support role. Be able to demonstrate IT related problem-solving skills. Working knowledge of IT infrastructure support working across a range of up to date technologies including desktop/laptop/printer hardware, Office 365, Exchange, Windows 10, Active Directory, Apple OSX and iOS, deployment technologies SCCM/WSUS/MDT Desirable Experience Understanding of Networks, including topography An understanding of how to carry out patching in a server room/office Essential Education Good general level of education. A-levels or equivalent, with GCSE grades A-C or equivalent in English Language and Mathematics Desirable Education ITIL Foundation Certificate (V3) Customer Service Qualification Any relevant Microsoft Certifications Please apply today with CV if interested. This job was originally posted as www.totaljobs.com/job/89873776