Experienced First Line Analyst

Hays Talent Solutions ,
Nottingham, Nottinghamshire
More Details
Salary: £9.00 - £11.07 per hour

Overview

Experienced Service Desk job in Nottingham, £9 /hr, for an industry leading IT service provider Your new company You will be joining a company at the forefront of the IT industry with their Service Desk based in Phoenix House in Nottingham. As an Experienced First Line Analyst you will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. Your new role You will thrive on problem solving in this busy service desk role as an Experienced First Line Analyst - helping to reset passwords using Active Directory, raising tickets on Remedy, and troubleshooting Microsoft software issues. While being the direct contact for customers calling in or engaging in live chat, you will provide a high-level of customer service, responding effectively and accurately while working to quick SLA's. You will be working alongside and supporting some of the big players in various industries from Phoenix House in Nottingham, earning £9.00 per hour PAYE. What you'll need to succeed You'll be experienced in a customer focused IT role, ideally in a contact centre environment, and possess a positive and enthusiastic attitude. You will demonstrate an organised approach to work, a strong attention to detail, and excellent telephone manner. You have a good understanding of the Microsoft Office platform and are generally PC literate. You won't be afraid to ask for help, to ensure that complex incidents are dealt with above and beyond customer expectations. What you'll get in return Working for a global industry leader in IT from Nottingham, you will be given ongoing support and an opportunity to mentor others as an Experienced First Line Analyst. By taking opportunities given to you for personal development, you will be recognised, rewarded and on your way to progressing your career in area where you are passionate. You will earn £9.00 per hour (PAYE). What you need to do now Join your new team by clicking 'apply now', providing us with your updated CV, or give us a call to discuss your suitability for the role. If this job isn't quite right for you but you are looking for a new job, contact your local Hays office for a confidential discussion on your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk This job was originally posted as www.totaljobs.com/job/89872564

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