Customer Service Administrator 6 - Month FTC

Brook Street ,
London, Greater London
More Details
Salary: £20,550 per annum

Overview

Job Title: Customer Service Administrator (Home Emergency in Insurance - 6 Months FTC) Hours: 35 hours per week, Mon-Fri 09.00 to 17.30 (either 09.00-17.00 or 09.30-17.30). The Role: Customer Service Administrator - Is to provide a professional, efficient and proactive service, reflecting the brand values of the client companies. Would you like to work for a reputable and global organisation in a fast paced but rewarding environment? Our client is looking for confident individuals who can work within a busy environment alongside the team as well as effectively on their own initiative. You will need previous customer service experience - Administration and Call centre experience would be ideal Who would be an ideal candidate for this role? The ideal candidate for this position would be self-motivated, driven, enthusiastic in attitude with the ability to handle customers in a professional, patient and diplomatic manner in order to deliver fantastic customer service. Main Duties: Warranty Administration " Maintain and update all current customer warranty details on the in house and client systems " Ensure all applications and queries are actioned within set departmental time scales " Accurately assess data loads and amend/input data onto both client and inhouse systems Assistance Administration " Maintain and update all current customer assistance details " Update all existing assistance client`s data on the inhouse system " Maintain a working knowledge of the client`s product range Data Entry " Accurate input of warranty and assistance data onto the in-house database. Daily processing of Home Emergency policies using manufacturer Intranet and computer programmes. " Accurately assess data load and amend and input data into client and inhouse systems Telephone response " Handle all incoming calls in a polite, efficient and proactive manner, in line with the company standards. " Data capture all requested data and provide information to the caller Correspondence " Reply to all correspondence within defined time scales, ensuring the departmental standards are adhered to " Record all daily activity for reporting purposes Qualifications: Essential Skills & Attributes " Educated to GCSE standard or equivalent, to include English and Mathematics " Strong administration and organisational skills " Excellent telephone manner " A good working knowledge of Word, Excel " Good letter writing ability " Strong numerical ability " Basic understanding of FCA " Ability to work within a procedure-based environment " Able to communicate confidently with clients, customers and suppliers " Strong planning and organisational skills " Flexible " Punctual " Able to work under pressure " Team Player " Strong focus on quality and customer service " Self-motivated Desirable Skills & Attributes " Previous experience of working within a warranty department " Basic understanding of manufacturer products " Basic geographical knowledge of the UK

People also viewed