Flexible Worker Advisor

Job Title: Flexible Worker Advisor Location: Guildford Salary: £17,700 - £19,500 per annum Hours: 37.5 per week About The Role • Develop and maintain strong organisational knowledge of both NHSP and local NHS Trust • Identify, establish and build relationships with key NHSP centre colleagues that are responsible for the remote delivery of service to your customers • Deliver and promote the high standards of NHSP to existing and potential flexible workers, acting as an NSHP ambassador at all times • In collaboration with the Trust Recruitment Partner support the recruitment of new worker applications by explaining the process and where needed nurture them from application to completing their first shift • Validate, sign off and record flexible worker documentation associated with "right to work" and DBS checks, adhering to current legislation and best practice whilst also working in collaboration with the central compliance team • Connect, foster trust and establish ongoing relationships with the flexible worker community • Act as the first point of contact for all flexible worker queries which could be face to face, over the phone or via email ensuring each query is logged and resolved to the satisfaction of the worker and in line with agreed SLA’s • Escalate any service issues to the Senior Trust Services Partner, Area Manager and/or Client Account Manager accordingly • Support the workers (and when required the hiring manager) through the booking process to ensure it is seamless and a great experience • For hiring managers new to the process, provide support with adding, modifying or removing shifts • Provide pro-active flexible worker engagement such as new starter calls, first shift reviews, first pay day checks • Attend worker clinics to deal with issues and maintain a sense of worker community support • Support the audit process in the collation of DBS and Right to Work paperwork in collaboration with the Trust Recruitment Partner and central compliance team • Maintain accurate records of meetings, consultations and incidents • Work collaboratively with central services to ensure the flexible worker’s individual needs are met • Support the Trust Services Partner with general administrative support such as running reports and collating flexible worker data • Ensure adequate stocks of promotional material and office supplies • Contribute to a positive working environment, ensuring it is safe, clean and tidy and appropriate for colleagues and all customer contact • Adhere to GDPR legislation and know when to ask for support for any breaches About The Candidate Must have strong customer service experience , both customer facing, via the telephone and email communication Good computer literacy, with the ability to use multiple systems Exposure to a fast paced working environment with the ability to prioritise and multi task Ability to work with a small team but equally on your own Knowledge of health care/NHS beneficial About The Company NHS Professionals (NHSP) is the market leader in managed flexible worker services. We work in partnership with NHS Trusts around the country to reduce their reliance on expensive agencies by helping them build their own staff banks. We boast the largest database of more than 100,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank. We are extremely proud of our bank members, all of whom provide essential shift cover for our NHS clients to help them deliver safe, efficient and effective health services. NHS Professionals is embraced by the NHS. We are trusted for our shared values, our leadership in flexible working and the contribution we make to the healthcare community. Our people love working at NHS Professionals - together we help one another deliver the highest level of service. Our vision is to have a 'One NHSP’ team who feel knowledgeable, confident and empowered. What perks are we offering in return? Competitive salary with the opportunity for progression for exceptional performers 27 days’ annual leave per year plus 8 public holidays Access to a stakeholder pension scheme Health and wellbeing support Access to a discount scheme and an employee recognition scheme. Agile working Ability to buy and sell annual leave Please note : In 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role. We reserve the right to close this vacancy early if sufficient applications are received. We will not contact unsuccessful applicants, therefore if you do not hear from us within 14 days of the vacancy closing, please assume that your application has been unsuccessful.