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Success Search Limited
,
London, Greater London
Customer Service Advisor
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Customer Service Advisor £20-£25k Angel You must have office based Customer Service experience in order to be considered for this opportunity - IE Customer Service team/Helpdesk Team/Contact Center Our client is a successful digital and hardcopy document management business. Established for over 40 years and Xerox’s number one partner in Managed Print Services they have an impressive UK and Global client list across all industries. Based in Angel, working hours are 37.5 per week with benefits that include 22 days holiday per annum plus 3 days between Christmas and New Year ( bank holidays), company pension scheme, childcare vouchers, gym membership and season ticket loan. The Helpdesk (where the successful person would be based) is open from 8am-6pm Monday-Friday and the team rotate shifts between these hours. The Helpdesk team are based in the main office which is open plan, and communicate often with other teams (IE Sales and Admin). Requirements: Ideally at least 3/4 years experience in a similar position (Customer Service role within an Office environment), and a professional telephone manner accompanied with resilience to work in a fast paced environment. Strong MS office (intermediate level) Educated to A level standard or equivalent A strong communicator and excellent team player Candidates must have good analytical skills, superb attention to detail, be well organised and understand how to work to tight and at times demanding timescales Full training will be given however the ability to demonstrate previous experience of communicating with customers in sometimes high pressure situations would be advantageous Responsibilities: Liaising with customers, troubleshooting software and hardware issues with printers Inbound customer service - logging engineer calls and following through to resolution, ensuring SLAs are met Contacting customers with ETA’s and ensuring engineers are meeting contracted response times Identifying and troubleshooting communication problems with the reporting software Verifying consumable tickets and generating orders Perform root cause analysis on manual consumable tickets and break/fix tickets Handling CRE and Account Manager queries Training new starters For this role Success Search is acting as an Employment Business