Customer Operations Coordinator

BRIGHTERBOX ,
London, Greater London
More Details
Job Type: Full-time
Salary: £22,000 per annum

Overview

This company is the UK market leader when it comes to connecting households and cleaners (kind of like Uber, but for the home services industry). They make it easy for customers to book, manage and pay their cleaner online and have created the best place for cleaners to find work. They’re only five years old and have already reached well over 200,000 5 customer reviews, 1,000s of cleaners, profitability, and are scaling 2-3x every year. They have more awards and press coverage than they have shelf space for - most recently the Consumer Business of the Year Award The day to day: Providing inbound support to customers via email, phone or live chat Ensuring all support is provided in line with their values and provides an excellent experience Using your initiative to resolve a wide variety of issues in the best possible way, based on individual needs Identifying trends in feedback to create ways to improve their processes, product or technology You: Passionate about delivering an amazing customer experience 1-2 years' experience in a customer service environment with a strong customer first ethos Incredibly organised and detail-oriented, with outstanding critical thinking and creative problem solving skills Exceptional communication skills, both written and verbal A positive and high-energy attitude Zendesk experience a bonus Benefits: Generous 25 days' holiday allowance, plus bank holidays Posh Christmas and summer parties Tons of sponsored (but not too heavily organised) office fun Potential for share options

People also viewed