Enhanced Support Worker

Recruiting a Enhanced Support Worker to join our Mental Health Service in Royal Borough of Kensington & Chelsea GBP 24,000 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more. This role is working 40 hours per week. Holly Villa, Cedar House and Linden House are complex mental health services which have staff on site 24/7. The principles of trauma-informed support and psychologically informed environments will underpin the support delivered by the team. We are looking for team members who are proactive in supporting customers in their recovery through co-producing support plans that promote positive risk taking and optimise social inclusion. To enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. Job Overview: Post-holders will be required to: - Understand the concept of Recovery and apply those principles to develop an environment and service that enhances recovery - Put the service-user at the centre of their support and promote optimism and hope for their increased independence - Act as a positive influence on service-users encouraging responsible behaviour and self reliance to people residing in the service - Support people in a way that maximises their self-sufficiency and enables them to live independently upon discharge from the service - Support customers to maintain their tenancy Key Responsibilities: - To carry out holistic assessments and devise appropriate recovery focused support plans, and comprehensive risk assessments in full consultation with service-users, their families/carers and other agencies - To ensure recovery focused support plans are created, reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery - Undertake key working responsibilities for a caseload assigned by the Team Leader/Service Manager - To be flexible and responsive to the needs of service-users as directed by their personal support plan - To provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one to one basis to achieve positive outcomes within the given service timeframe - Ensuring ongoing assessment and management of risks within an attitude of ‘positive risk taking’ - Provide structured support and guidance to other front line staff in their area of expertise, building capacity and skills within the team, and contribute to the relevant internal specialist forum - Develop and maintain links with key agencies and service providers in the local community - Demonstrate a commitment to the empowerment of service-users and a strong interest in co-production and promoting people's rights - Use person centred tools to support recovery and development of service-users - Communicate effectively with people who are in mental distress, including any who may be acutely unwell - Support service-users to undertake domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure service-users enjoy a high quality of accommodation - To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities - Undertake tasks in relation to housing management including supporting customers to pay their rent, and ensuring that they are in receipt of the appropriate benefits - Carrying out health and safety checks, and supporting customers to maintain their living environment - Undertake all administrative work and keep accurate and comprehensive service-user records to professional standards - To engage in learning and development activity to increase knowledge and skills - To advocate assertively to statutory and voluntary agencies to ensure that service-users needs are met and link with organisations to provide a range of engagement opportunities for service-users in the community - To maintain good liaison with the service-users’ immediate community and family - Work collaboratively with the service-user, their carers and care coordinators to plan for move-on and discharge from the point of the support commencing - To attend and participate in weekly staff meetings, meetings with other professionals and in supervision and training as required - To work with the staff team to achieve the aims and the objectives of the service - To stay up to date with regard to development and research in the mental health field, housing support and in welfare benefits - To treat all information - both verbal and written - in accordance with Look Ahead’s policy on confidentiality - To exercise responsibilities under the current Health & Safety legislation and Equal Opportunities Policy as laid down or amended by Look Ahead Housing Association - To act at all times in accordance with the aims, philosophy and practice of the project - To undertake any other duties consistent with the basic objectives and duties of this post This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead. Person Specification: - Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Approachable and open behaviour - Prefers working as part of a group or team - Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement - Has a practical and logical mind and is naturally well organised - Thrives on change and enjoys dynamic diverse environments - Is confident with high levels of self-esteem - Is respectful, articulate and sensitive in style of communication - Is essentially customer–focused - Is motivated towards excellence and improvement of personal performance with a can do attitude - Ability to cope positively with challenging and diverse behaviours Skills, Knowledge and Experience: Essential: - At least an NVQ Level 3 in Health & Social care, or equivalent - Minimum of 3 years experience in working in mental health or other specialist social care services - Bring expertise in specialist areas such as dual diagnosis, substance misuse, hoarding or therapeutic interventions Desirable: - An understanding of care-planning processes and Models of Care within mental health - Knowledge of group and individual therapy Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. This job was originally posted as www.caterer.com/job/89769248