Support Analyst

Access Group ,
Cheltenham, Gloucestershire
More Details
Job Type: Full-time

Overview

Join the Access Family and see how we make software ideas become a reality Our core value of Love work, Love life' has been central to our success and so we're looking for people to join us who share our passion for making things better every day, to help us become a UK top 10 Software company. Are you ready for the challenge? What are we all about? At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive. About you: You are an individual who has a passion for technology and problem solving Day-to-day, you will: • Be providing 1st line operational and technical support of the cloud-based IT software systems that supply our clients with Direct Debit (DD) Services over the telephone and email. • Manage, develop and test technical solutions in relation to our payment processing and ancillary services. • Improve platform visibility, availability and security by ensuring systems, services and thresholds are correctly monitored and any issues alerted are correctly and quickly resolved. • Maintain and update technical documentation in line with ISO 9001 and ISO 27001 quality standards. • Build strong relationships with customer technical contacts and promote Customers For Life. As a well-rounded engineer, your Skills and Experiences likely include: • Knowledge of at least one of the following: Cloud technologies, Microsoft Networking, AWS and programming languages such as PHP, Python or.NET/C#. • A familiarity with APIs and SQL (SQL Server, MySQL and Postgres) database scripts and design would also be advantageous. • The ability to ask the right questions to assess situations, problem-solve and troubleshoot quickly and efficiently. • Being proactive with a diligent, professional manner and the ability to think outside the box. What does Access offer you? We are a growing software company and we deliver on what we say we do We take the development of our people very seriously We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get: • A Competitive Salary • Giving Back/Charity days • Quarterly Socials • 6 weeks Sabbaticals (after 6 years of service) • The Access Group Big Break: our all-expenses paid holiday to Spain Become part of our amazing Access family

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