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Spring Technology
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Bournemouth, Dorset
EUC Support Engineer - Bournemouth
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Salary: £200 per day |
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Overview
EUC Support Engineer Day Rate - £250 Location - Bournemouth Duration - 6 Months Maintaining acceptable levels of service across a highly complex and technical service provision Understanding highly technical and complex issues and deciding on appropriate solutions Experience in a production environment of desktop delivery using Windows 7 & 10 Experience of Active Directory administration Demonstrable knowledge of MS Windows environments and associated technologies is required. The post holder will respond promptly to issue/incident reporting, manage the ticketing system (ServiceNOW) queue for the EUC infrastructure team, take ownership of problem management and resolution and lead customer consultancy to gather and shape requester requirements and resolve technical issues associated with the equipment estate. Provide swift resolution of infrastructure related problems, liaising with other teams from ITS and/or external suppliers as required. Provide root cause analysis for End User Computing problems when required. Proactively identify common faults, areas where application reliability could be improved, or software that is consistently causing problems. Develop and maintain excellent working relationships with all users and IT colleagues and work collaboratively to develop and provide integrated and seamless delivery of services to our client.