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Capita
,
London, Greater London
Customer Engagement Analyst
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Salary: £350 per day |
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Overview
Becoming a Customer Engagement Analyst with Smart DCC: Fantastic contract opportunity for a Customer Engagement Analyst based in London on an initial 6 months contract. The Customer Engagement Analyst will support the change management process as part of the rollout of DCC's new engagement strategy to ensure effective control mechanisms are established. What you'll be doing: Support the Customer Engagement Policy Lead in the development of a change approach and training requirements to support DCC in improving customer engagement Ensure implementation of the new engagement processes and policies align with delivery of the customer portal Creation of guidance documents, training materials and change artefacts Development of reporting materials to demonstrate outcomes achieved Develop and maintain a change plan and approach that aligns and supports the delivery of the Engagement Strategy Deliver changes and improvements to business policies, processes and rules for engagement and assess these changes to adopt the principles of the new engagement strategy What we're looking for: Experienced in working within complex change management programs Detail-oriented problem-solvers who are able to employ critical thinking and time management skills Ability to communicate persuasively in person and on the page Experience of working with a wide range of internal and external stakeholders In all dealings, role-model our core values of Excellence, Partnership and Ingenuity Flexibility to travel and the occasional overnight stay within the UK About Smart DCC Smart DCC believes in making Britain more connected, so we can all lead smarter, greener lives. We've built the secure infrastructure that's going to support the mass roll out of smart meters across the country. Our universal, secure network will be in 30 million homes and businesses, making it the largest network in Britain. That makes this a truly exciting time to join us. You'll be part of a team that's supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future. If you thrive in environment of change and innovation, then Smart DCC is the place for you. Smart DCC are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions. What's in it for you? A competitive day rate You'll also become part of a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do deliver. Our purpose is to create a better outcome for you. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. If you have any questions you'd like to ask before applying, you can contact . Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.