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Jobspot Recruitment
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Stoke-on-Trent, Staffordshire
Helpdesk Support Engineer
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Helpdesk Support Engineer Stoke on Trent Salary - £18k to £22k Perm Opportunity Due to continued growth, our client has an excellent opportunity for an experienced Helpdesk Support Engineer to join their established team based in Stoke on Trent As a Helpdesk Support Engineer, you will be responsible for acting as the first point of contact for their customers to report issues and faults. The objective of the role is to provide first time resolution by troubleshooting, diagnosing and resolving problems and/or escalating the fault to be investigated. Duties will include: Provide 1st and 2nd line support to customers and troubleshoot any issues Ensure detailed reports are logged for all issues Manage any unresolved/escalated calls Provide technical support literature in all media forms Manage site upgrades to current products Management of training requirements for customers Keep up to date with new software and hardware product releases Candidates skills and experience: Excellent customer service skills Previous experience in a technical support role or similar Knowledge in the fire & security service/installation industry is preferred Confident and conscientious when dealing with tasks Ability to work in a team or individually Experience of IT networks Excellent troubleshooting skills Knowledge of applications If you apply for one of our positions you will automatically register with JobSpot Recruitment Limited. Any personal information you provide to us via websites of our 3rd party suppliers is governed by our Privacy Policy, which is available at your request by emailing JobSpot Recruitment.