Application Support Analyst

From the ZX Spectrum to mobile gaming and Salesforce - you don't just 'play' around, you learnt how they work and how to get the best from them. OK, you don't have to remember all those systems (although Salesforce would be good) but your talent and interest in technology have led to your career in IT as an Application Support Analyst. BASIC SALARY: £35,000 - £38,000 BENEFITS: · Employer matched Pension contributions · Private Healthcare for you and your immediate family · 25 Days Holiday per annum LOCATION: Based in St Albans this is an office-based role. COMMUTABLE LOCATIONS: Our current team commute from Bedford, Milton Keynes, Luton, Biggleswade, Hitchin, Leighton Buzzard, Dunstable, Harpenden, Welwyn Garden City, Potters Bar, Watford, Hemel Hempstead, Enfield, Barnet, Harrow, Finchley. Why this Application Support Analyst role? · You love to learn new IT systems (we will train you on everything you need to know) · You enjoy being the go to person for all things IT · You want to make decisions and be a considered/empowered part of a team who has accountability and authority There are big shoes to fill but your knowledge, interest and desire to keep learning will inspire you to apply. As our Application Support Analyst you'll take ownership of and be first point of contact for all our IT systems and software, including Salesforce and our ERP system. Working closely with our UK and European business you'll be constantly identifying areas for improvement, looking to evolve processes and increase efficiency where possible. As the key person to developing the relationship further you'll: · Liaise with our Headquarters & external service providers to ensure our systems are kept up to date. · Create and modify business critical reports and dashboards. · Carry out data analysis for the senior leadership team, utilising in-house BI (Qlik) and Salesforce. · Work with our external Quality Consultants to develop, maintain and monitor our ISO accreditations. · Manage all licenses, user profiles & permissions. · Provide technical/IT training for all staff. · Be the main point of contact between the UK and Global Head Office (based in Europe) Having read this far hopefully we have outlined that this is really a hands-on role for an experienced Application Support Analyst to 'run your own show'. You'll need to be confident and engaging to ensure that both complex and simple issues are resolved quickly. Most likely you will: · Show a proven track record in Salesforce modification / support and some form of BI tool knowledge. · Have a demonstrable history of communicating with all types of personnel, from basic system users through to Managing Directors and all levels in between. · Be willing and able to roll up your sleeves and get stuck into whatever technical challenges present themselves. Above all, you'll have a passion for IT and be a life-long learner who is always looking for ways to improve systems and process for the benefit of everyone. THE COMPANY: We're a rare bunch having the benefit of being both a Corporate business and a SME - our UK operation has a £15m turnover and employs 45 dedicated professionals but we're part of a Global Manufacturer. We build, install and service a range of the highest quality industrial machinery to some of the best know OEM's around the world, including major players in the F1, automotive, aerospace and defence sectors, to name a few. It's likely that you will have had the following job titles: Application Support Analyst, Application Support Specialist, IT Support, Salesforce Administrator, Third line support, Business Analyst, 1st line support, 2nd line support, 3rd line support. And worked in the below industries or in companies that are involved in: F1, Formula One, Motorsport, Automotive, Aerospace, Marine, Ship Building, Defence, Textiles, Packaging, Clothing, Paper, Cardboard, Wood, Vinyl, Plastics, Rubber Foam, Leather, Aluminium, Carbon fibre, fiberglass. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MGH15999, Wallace Hind Selection This job was originally posted as www.totaljobs.com/job/89889168