Helpdesk Operator - Norwich

My clients a Commercial RICS Regulated Chartered Surveying Practice offering a full range of Building Consultancy and Project Management services throughout the U.K, are looking for a new Helpdesk Operator to join their busy team based in Norwich. Responsibility include: Receipt of customer orders via access to customer portal Accepting works orders Booking of appointments if required Calculating required materials and creating listings Ensuring stocks of materials is kept up to date and meets requirements Organising Job routes to best utilise staff Liaising with contractors for completion information Completing and invoicing works upon completion Running and providing reports as per KPI schedule Data management and Excel experience Other duties as and when required by the business Working Hours: Working hours are generally Monday to Friday 8.30am to 4.45pm although you may be required to work longer hours on occasion. These may change as the role becomes established Qualifications: This role would suit someone with the following experience ; Understanding of construction / maintenance systems or Online Customer portals Some Knowledge of construction materials or safety terms would be advantageous Controlling Staff movements Data recording with an emphasis on Excel competencies Invoicing on completion of works Strong Computer and Communication Skills Customer Service Salary and Benefits: Salary expectation Between £18-25k depending on experience 20 Days holiday plus bank holidays. Increasing based on length of service GCB Agency Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. This job was originally posted as www.totaljobs.com/job/89879695