Customer Consultant

Creditplus ,
Poole, Dorset
More Details
Job Type: Full-time
Salary: £19,000 per annum

Overview

About us Joining Creditplus? It’s more than just a job it’s a career. In a nutshell, we created a marketplace to connect car buyers with trustworthy finance partners and a team to help them find the cars they love. Our mission started 15 years ago, with a shared belief that car buyers deserve more. More simplicity, more choice, more safeguards and more time to enjoy the important things in life. That’s always been our motivation, and we’ve been innovating ever since. We’re driven to be the best company for gaining and sharing knowledge for the benefit of its customers, partners and employees. Our Role Buying a new car is exciting, but it can have its complications. We’re here to make life easier for our customers by keeping things simple. Every customer we work with is looking for us to provide support in their new purchase, whether it’s sourcing the finance or the car. Our aim is to do this as quickly and hassle-free as possible for them. As a Customer Consultant, you'll be focused on tailoring the best possible solution to get your clients into their new vehicle, guiding each customer through their car purchasing journey, from the initial contact to helping them find the perfect vehicle to suit their needs. Our aim is to find the customer the best possible agreement and build relationships that ensure they come back to you in the future. You'll do this by working closely with external partners and our dedicated support teams to ensure the best possible service is provided. About You We’re looking for a focused & charismatic individual with the ability to engage with clients, partners & colleagues at all levels. You won’t need to have previous experience in Finance, or even the Motor Trade. (Our Training Academy will ensure you’re given the best platform to be a success). What’s important is that you’re customer & success focused, willing to work hard to achieve both yours and the business’ goals. To be successful in this role, you would need to describe yourself as: A driven, determined, competitive, strong-willed person. Extremely enthusiastic, persuasive, dynamic & sociable. An excellent communicator, both over the phone & in writing An active listener with the ability to, empathise and qualify a client’s need quickly and efficiently. What will you do? As a Customer Consultant, you will be responsible for managing inbound car finance applications. Following our 4- week Academy Training course which provides you with the knowledge and skills to be a success. You will be the first point of contact for new customer enquiries and work with these customers from start to finish. Take ownership of each of your customers journeys. Provide a tailored service to each customers Finance and Vehicle needs. Manage daily customer applications, while staying on top of your workflow. Comprehensive updating of the internal web-based CRM system. Day to day management of clients’ needs and requirements. Daily liaison & negotiation with External Partners & Internal Departments. What will you get? At Creditplus we don’t believe in cold calling, that’s why our Marketing & Partnerships teams work tirelessly to deliver fresh applications to our Consultants daily. We’re proud to say we only work with customers who are truly interested in what we have to offer. We know that the key to our success is our people, that’s why Creditplus offers a competitive salary & uncapped bonus structure but alongside we have numerous additional benefits to offer you: 29 Days Leave Per Year. Birthday Off. Uncapped commission structure. Tiered Progression Programme with Comprehensive Training. Onsite Gym. Pension Plan. Free Tea, Coffee & Fruit. Regular Social Events. Employee Discounts. Hours This opportunity is available on a Full-Time (40 HPW) basis. (Flexible patterns will be considered for the right candidate). Opening Hours: Monday - Thursday: 09:00 - 20:00 Friday: 09:00 - 17:30 Saturday: 10:00 - 16:00 ·30 Days leave Per Year. o21 Days Holiday. Bank Holidays. oBirthday Off.

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