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Just IT
,
London, Greater London
2nd Line Engineer
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
2nd Line Support £30,000-£32,000 Brentford The role The new year has passed now, time for a new role Our client has an exciting and challenging role for an IT Support Consultant. This is a fantastic opportunity to help us grow their support department. This stimulating role involves building the position as the company grows and so offers excellent career progression. Their customers are almost all within an hour's drive of our offices and the ideal candidate should live relatively locally, as customer visits are required. Key duties Providing technical support to our clients both onsite and remotely. Research and seek solutions to problems and documenting findings in a timely and effective manner. Contributing to helping manage the helpdesk ensuring tickets are handled quickly and to a high standard. Assisting in managing client relationships and positively representing the company. Managing various cloud services as necessary. Skills required Office 365 / Exchange emails. Windows Server knowledge / Hyper V virtualisation. Networking - routers, switches, VLANs and other networking aspects. Remote support software such as TeamViewer. RMM tool knowledge. Anti-Virus/security software such as Webroot and ESET. Mobile device management software such as In-tune. General PC / Mac troubleshooting skills. Telephony / VoIP systems experience. Backup/server monitoring tools. Autotask and IT Glue CRM platform's knowledge is beneficial. AWS / Google cloud knowledge desirable. Excellent communication skills with customers written and verbally. Various other skills related to providing IT services to other businesses. Company overview Our client is a highly ambitious IT services and support company providing the complete suite of Managed Service Provider (MSP) functions and outsourced IT services from server maintenance to provision of hosted VoIP Telephony. Since launching in 2005 they have established ourselves as a leading provider of IT related services, built on their reputation for outstanding responsive service. They look after a range of companies and private individuals, covering a variety of market sectors mostly based around London. To date, the business has grown entirely through referrals which they take pride in as a measure of the service they provide. Their next phase of development includes marketing their services to further fuel growth and this vacancy is a result of their expansion. They are proud to offer a welcoming team environment enabling you to excel and develop as an engineer. They believe in building a collaborative internal peer group culture where engineers support and learn from each other in solving their client's problems. Benefits Free parking Pension Work from Home - after probation 20 holiday allowance