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INDEPENDENT APPOINTMENTS UK
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Maidstone, Kent
Trainee Underwriter
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Job Type: Full-time |
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Salary: £18,000.00 - £22,000.00 Year |
Overview
•The role will involve working as part of a team providing an excellent underwriting service for brokers in the UK. •You will work as a member of a small team and be pro-active and willing to help brokers across all classes of business. •You will be required to develop and maintain good relationships internally and externally. •Monitor and analyse broker activity to identify success and areas for improvement and provide pro-active feedback to the team manager. •You will have responsibility for renewals with a desire to be visible to the brokers through telephone engagement. •Provide excellent service to the brokers, prioritising renewals and mid-term adjustments and referrals whether emanating from the broker e-trading platform or by email/phone to ensure deadlines are met. •Ensuring incoming calls to the team are answered promptly and professionally. •Diarising and following up renewals with brokers with the purpose of securing and retaining business. •Monitoring broker usage of all e-trading platforms; encouraging brokers to utilise these systems and be able to demonstrate their benefits. •Reviewing broker generated activities and encouraging brokers to deal with the company by highlighting the company's product benefits and negotiating terms. •Analysing broker performance and reporting findings to the team manager. •Managing renewal cases working as appropriate with the broker to secure renewal and upsell/cross-sell additional covers. •Developing and maintaining excellent working relationships with the Technical teams in Leeds and the wider business. •Maintaining all aspects of broker data on the CRM system to ensure it is up-to-date and accurate for the team in accordance with the CRM working practices guide. The successful candidate will have good written and spoken communication skills. Will have a minimum of 6/12 months insurance experience - ideally in Professional and Management Risks although commercial insurance would be considered. Will be able to work in highly pressurised environment dealing with a large volume of calls and emails. A high level of accuracy and attention to detail. Will be studying for/or be willing to study for CII qualifications. Demonstrable IT skills including MS Office and internal systems including the broker e-trading platform.