Commvault Backup Engineer

Leading data backup and storage managed service provider requires a Commvault Backup Engineer to act as Service Delivery Lead for a number of key clients. The successful candidate will have a strong operational background as well as excellent technical and troubleshooting skills and communications skills. The role requires a solid understanding of cloud technologies, virtualisation and storage integration. Based in Central London with periodic visits to clients and datacentres mainly in the London region should be expected. Responsibilities : Technical lead and escalation point Draft service review materials and present at periodic client service review meetings Operational backup administration duties to include troubleshooting, monitoring of system health, performance tuning and capacity management React and respond to day-to-day incidents and changes related to backup administration, including disk space, data backup and restore, disaster recovery and backup failures Problem analysis and decision making to remediate backup issues Perform problem / change management Manage daily backup status reports to ensure SLAs are met Monitor backup processes and errors to ensure overall system performance and stability. Monitor daily backup operations to ensure systems are available for data and disaster recovery Participate in out of hours on call rota Assist with the pre-sales function (attend meetings, design input) Work with project teams to onboard new clients Ensuring documentation is complete and up to date Contribute to improving client service, internal processes and systems Skills and Experience MANDATORY: Graduate with min 2 years’ experience in a larger SME or enterprise environment Highly skilled Certified Commvault Professional Experience of configuring and managing backup solutions for public cloud Experience of backup for Office365 using Commvault Experience configuring, managing and troubleshooting Commvault Virtual Server Agent, Intellisnap, replication (Live Sync etc) Experience configuring, managing and troubleshooting Commvault SQL Server, Oracle, Exchange and Archiving iData agents Strong presentation and documentation skills Windows system administration skills Hardware troubleshooting on Windows and Linux based systems DESIRABLE: Experience of other backup products (Symantec NBU, Backup Exec, EMC Networker, IBM TSM, HP Data Protector, Veeam, Evault, Asigra, Arcserve) Solution design experience Networks administration Windows system administration