Group Senior Technical Officer

Group Senior Technical Officer – Newcastle under Lyme , Staffordshire Salary: Dependent upon experience Employee incentive scheme based on individual and company performance. Pension scheme Hours are Monday – Friday, 9am – 5pm (30-minute lunch) The company Our clients business was formed in 2002 and has become recognised as one of the U.K's leading specialist providers of Building Façade Systems. As a group they offer the widest range of façade products and systems to the building sector including market-leading renders, sheathing boards and fixings ,complete through-wall solutions and façade cladding systems . Working with the U.K's leading contractors, installers , architects, specifiers, and end clients they operate in many fields including healthcare, education, transport and leisure .Recognised as highly responsive and company focused they remain agile and adaptable despite rapid growth and strive to give customers the best experience at all times. This is a new and exciting opportunity to join a growing, forward thinking business The Role Our clients currently have a fantastic opportunity for a Senior Technical Officer to join their team based in Staffordshire. The successful candidate will report to the Group Technical Director and be responsible for supporting both external and internal customers across the full portfolio of the products, systems and services for the Group Your key tasks will be: To support and comply with the H&S policy of the business To take customer questions via phone calls and e-mails, communicate the solutions, populate CRM, providing industry leading solutions. Become an authority on the technical merits of the material/system range Communicate leads to external customer facing teams Undertake U-value calculations Undertake and deliver accurate specifications Proving design calculations To focus on the complete façade offer/calculations To support development technical of the customer facing teams Assist in day to day running of the department Assist in web and literature development and accuracy To recommend service improvements Development of CPD technical content Engage in testing activities for the basket of systems Support innovation function Manage document control Arrange for samples to be dispatched as required Assist in requests for CGI images by gathering suitable data and digital images for processing through Photoshop software of existing properties overlaying the image with a render finish for clients Work alongside the BDM team completing PQQ tenders to meet the submission deadlines Deal with technical queries from visiting trade counter customers Assist in the maintaining of the ISO audit folders for the technical content Arrange fixing pull out tests for clients gathering relative data and submitting the relative supplier form as a formal request Assist in updating COSHH & Technical product data sheets adding new ones with all new products introduced Experience required: Educated to HNC/HND or Degree level all within a construction related area Excellent IT skills Some knowledge of graphic design Excellent communication skills (telephone and interpersonal) Customer service skills Good organisational skills with the ability to prioritise work to meet service need Some construction knowledge Logical mind Able to work under pressure Good numeracy and literacy skills The successful candidate will need a full driving licence as this role may involve some travel to other sites. Key Skills Excellent IT and design skills Comfortable in both the office team and external team environments Confident in dealing with customer enquiries Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. This job was originally posted as www.totaljobs.com/job/89624213