Product Features
Blog
Contact Us
Sign In
Success Search Limited
,
London, Greater London
Customer Service Specialist
|
|
Job Type: Full-time |
|---|---|
|
|
Salary: £20,000 per annum |
Overview
Customer Service Specialist £20-£25k Angel Our client is a successful digital and hardcopy document management business. Based in Angel, working hours are 37.5 per week with benefits that include 22 days holiday per annum plus 3 days between Christmas and New Year ( bank holidays), company pension scheme, childcare vouchers, gym membership and season ticket loan. The Helpdesk (where the successful person would be based) is open from 8am-6pm Monday-Friday and the team rotate shifts between these hours (EG 8-6/9-5). The Helpdesk team are based in the main office which is open plan, and communicate often with other teams (IE Sales and Admin). Requirements: Ideally 2-3 years experience in a similar position (Customer Service role within an Office environment), and a professional telephone manner accompanied with resilience to work in a fast paced environment. Strong MS office (intermediate level) Educated to A level standard or equivalent A strong communicator and excellent team player Candidates must have good analytical skills, superb attention to detail, be well organised and understand how to work to tight and at times demanding timescales Full training will be given however the ability to demonstrate previous experience of communicating with customers in sometimes high pressure situations would be advantageous Responsibilities: Liaising with customers, troubleshooting software and hardware issues with printers Inbound customer service - logging engineer calls and following through to resolution, ensuring SLAs are met Contacting customers and ensuring engineers are meeting contracted response times Identifying and troubleshooting communication problems with the reporting software Verifying consumable tickets and generating orders Handling CRE and Account Manager queries Full details given upon interview For this role Success Search is acting as an Employment Business