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Reed
,
London, Greater London
Customer Service Representative
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
We are looking for a dynamic and passionate individuals to join our client's helpdesk team and drive exceptional customer service for a UK market leading Software provider. Salary offered is £20k performance bonus paid on a quarterly basis. Hours of work are 9-5.30 Monday Friday with an hours lunch break . Main Responsibilities Providing exceptional customer service via phone, email and live chat Showing ownership and accountability for offering solutions to help and benefit our customers Maintaining high service standards and continually improve the service to our customers Responding to customer complaints and escalating issues as necessary Actively seeking to improve processes and workflows. Working well within a dynamic team environment. Investigating and resolving issues whilst proactively seeking solutions Requirements Strong customer focus Excellent written and verbal communication skills At least 1 year Customer Service/help desk experience Ability to balance workload and deal with multiple priorities Aptitude to work with a team in a changing environment Willingness to learn and knowledge share Experience in a mortgage industry or knowledge of Mortgage software would be an advantage