Clubhouse Manager

An exciting opportunity has arisen for a live in Clubhouse Manager at the Knutsford Golf Club in Cheshire. We are looking for an innovative and entrepreneurial Clubhouse Manager to run our stylish member’s clubhouse, walking distance from the town centre and next to Tatton Park. The club has a wide variety of members, circa 450, with a desire to see the Clubhouse Services and F&B Quality develop and improve to match the changing nature of our golfing community and to attract new members. Our Mission is “to enhance the experience of membership” and the recruitment of a Clubhouse Manager is critical to this. The clubhouse, featuring a large dining room (80 covers), bar, snooker room and conservatory, was recently refurbished and incorporates a refurbished one bed unfurnished apartment providing accommodation for the appointee. You understand great customer service and will work closely with colleagues to deliver outstanding services and events. You are organised, with high standards and an eye for detail, and will enjoy having considerable autonomy to manage the house and bar. You create a positive, enjoyable environment for members and will help develop our member offering to increase engagement. You enjoy taking the initiative and will be rewarded for growing the business. What we offer. · A competitive salary. · Private accommodation. · An annual bonus linked to performance. · Pension contributions. · 20 days annual leave. · Free parking. · Considerable autonomy and the opportunity to grow and shape the club future. What we require. · Natural and strong work ethic, will own and deliver the day-to-day running of the clubhouse facilities seven days/week · Experience managing and working in a bar, pub, members club, or event venue. · Experience delivering events. · Knowledge of all the basics of running a bar and catering operation – cleaning lines, keeping beer, recording stock, optimising speed and margins, food hygiene, creating menus with a chef, etc. · A willingness to work weekends and evenings on a regular basis. · The ability to manage and train volunteer and part-time staff. · The ability to manage external suppliers. · A hands-on entrepreneurial mindset and desire to drive improvement. · A passion for people and providing excellent service. · Someone who is well-presented and confident relating to and servicing members and guests. · Education and qualifications in all related disciplines. If you would like to be considered for this important role, please write to the Hon Secretary ( and Chair of House by email with a covering letter and CV explaining: a. What you will bring to the role and how you will deliver the objectives, illustrated with relevant experience b. Why you want to live at the golf club and be responsible for all its services. c. What you see as the risks and opportunities for the role and the club d. Any other relevant aspects you wish to include. Please include details of current employer, salary, salary expectations, notice period and contact details. Remuneration will be competitive and commensurate with experience. References will be taken. 1. Role Objectives and Purpose: This is a significant role for the Knutsford Golf Club and the overarching purpose of the role has four key elements: a. Manage and deliver all aspects of clubhouse H&SE, services, maintenance and security. b. Manage and deliver staff resourcing, performance management and care c. Develop, expand and deliver an excellent hospitality experience for all members and guests, ensuring high quality, value for money F&B and events in a warm and welcoming environment. d. Control costs within budget, grow revenue and profit 2. Principal Duties: Please see Appendix for a detailed summary. 3. Location The role will be “live in” based at the attractive clubhouse apartment adjacent to Tatton Park, Knutsford. 4. Knowledge, Skills, Experience and Education required Please provide evidence of the following and other relevant aspects. 4.1 Knowledge : Experience and expertise of the hospitality, F&B and golf club management sector Modern Golf Clubhouse Management Techniques All relevant HSE, Food Safety, and Staff Management qualifications and experience 4.2 Skills: Customer Service and ability to manage different customer needs and expectations Budgetary Management and control F&B and hospitality management and delivery Proactive problem solver Managing conflicting priorities and a periodically high workload Tenacious and hardworking able to drive and develop this new role in a conservative members golf club environment 4.3 Experience: Golf clubhouse management, or similar F&B and event delivery Staff management Face to face customer communications 5. Education: Relevant education and qualifications for hospitality, cellar management and food hygiene, HSE. Please provide details. 6.Behaviours and Attributes. Highly presentable, articulate, trustworthy, reliable, and flexible in their working hours, Hands on leader with a natural work ethic Desire and ability to deliver an excellent hospitality experience for Members and guests. Desire and ability to develop and grow the clubhouse activity, turnover and profit for the club. Enjoys new challenges and has a high level of energy and personal ambition. Has self-awareness, is positive/optimistic and keen to achieve Passionate about customer service. Ability to connect with people and build business like relationships Committed to ensuring a safe, secure and enjoyable environment for Members, guests and visitors. This job was originally posted as www.caterer.com/job/89792101