1st Line Support Analyst, Italian & English speaking, Future Opportunities - 12 Month FTC

Deloitte ,
Milton Keynes, Buckinghamshire
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Overview

Your opportunity Are you committed to delivering excellent customer service and interested in learning or developing your IT skill set working in the number one Professional Services company in the world? Do you get satisfaction from solving technical problems and can happily work at pace with a sense of urgency? If this rings true then this role could be for you. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. We are proud to offer flexible working arrangements which allow our people to choose the most suitable working arrangement that works for them. Whether this is working 4 days per week, taking the summer months off work, or more flexibility around your working pattern, we consider both formal and informal working arrangements that allow our people and our clients the best outcome. If you would like to hear more about our flexible working arrangements, please let us know. Your role Deloitte’s Milton Keynes office plays a vital role in the firm’s success, delivering key administration and support services for the business. It will soon become one of the firm’s global customer contact centres, so we are looking for bilingual IT Service Desk Analysts to join our teams. The immediate need is for people with Italian language skills, in addition to English. There may be a need for additional language expertise in the future, so if you have further multilingual skills do register your details with us. As the first line of support for our 17,000 UK employees, you’ll have to be on the ball. Delivering first-time fixes across a variety of applications and technologies requires aptitude. It’s a busy team that demands a 'can-do’ attitude to problem solving. The ability to take ownership and manage a problem to its successful resolution will be key. You’ll need to use your initiative and be flexible in your approach in order to professionally and efficiently deliver the results your colleagues need. Your work, your choice At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you. Location: Milton Keynes Work pattern: We have varied opportunities, fixed term and permanent, full and part time. Shifts between 7 am and 9pm and occasional Saturdays. Your professional experience IT experience isn’t mandatory, we provide you the technical training needed for you to succeed in the role. All you need is the language skills and a can do attitude. We will support you in developing both your soft skills as well as technical skills. Coming with pervious customer service experience will put you at an advantage however it is not compulsory. We are a Global brand, with years of experience in developing our people and maximising their full potential, providing you the opportunity to either start, or enhance your career working within the world’s number one Professional Services Firm Your service line: Internal Services At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process. About Deloitte Our Purpose & Strategy To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. For a full job description please visit our online Deloitte Careers portal. Requisition code: 176904

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