Technical Software Support Analyst

Our client is an established and growing software provider based in Wetherby, West Yorkshire . Employing 480 worldwide with a turnover of £52 million. Due to continued growth, they are now recruiting for an experienced Technical Software Support Analyst to join their existing Software Support team. Our client is continuously investing in new technologies, giving the successful candidate the opportunity to advance their skills, dealing with blue chip organisations. Technical Software Support Analyst - Position The Technical Software Support Analyst is a critical role in our client’s business as it delivers the important goal of high customer satisfaction and retention rates. The successful candidate will be hands-on in delivering 2 nd /3 rd line support to our client’s customers, ensuring that there is a high degree of customer satisfaction in problem solving and fault resolution across the entire estate. Ability to effectively trouble shoot and investigate issues is key Software knowledge and training will be provided. The successful candidate will resolve software or environmental issues found by both external customers and internal stakeholders. Technical Software Support Analyst - Candidate Essential: Ability to deliver a fantastic, telephone-based 2nd/3rd Line customer experience. Have a good understanding of SQL fundamentals with the ability to write and interpret basic SQL scripts. Technical Software Support Analyst position is Circa. £22,000 - £28,000 basic salary plus great benefits and potential for career progression for the successful candidate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe please assume your application has been unsuccessful for the position Technical Software Support Analyst. This job was originally posted as www.totaljobs.com/job/89674272