ITOC Support Engineer (Day and Shift)

ITOC Support Engineer (Day and Shift) An IT services and telecommunications organisation based in East London are looking for a support engineer to join their busy team. The Role Manage a variety of fault calls from customers, SI (engineering) department, and other technical divisions, related and not limited to solutions, network services, data centre, and products Update trouble ticket systems and customer documentation with fault history Contact and co-ordinate 3rd party suppliers, or other company resources, to help achieve trouble resolution Notify the On Call Support/Line-Manager of issues which require escalation, customer complaints or requirements & new business opportunities Cover shift staff (day/night) when deemed necessary by the manager Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work Attend customer meetings regarding issues, projects or maintenance contract works Create reports concerning customer issues, projects, and maintained services, operation design as and when required Work on-site at customer premises as an integral part of their team from time to time Travel to the company’s various sites and customer offices throughout EMEA region for business purposes as and when required Provide technical support, create design and proposals for KEU customers Ideal Candidate Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio Knowledge and proficiency in maintenance and installation of network infrastructure, Server or Virtualization Fluent English language skills required (Verbal and written) Ability to investigate and source answers to various email and telephony enquiries. Proven customer service and facing experience, at all customer levels. Flexible approach, able to work outside of normal working hours when requested. Strong time management/multi-tasking & organisational skills. Good communication with customers, colleagues and related 3rd party vendors. Valid CCNP/CCNA, JNCIP, MCSE or equivalent certification will be an advantage. Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers. Strong work ethics and reliable time keeping and attendance If your application is successful, you will be contacted within 2 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.