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Tiger Resourcing Solutions Limited
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Redhill, Surrey
Application Support Analyst
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Salary: Up to £50,000 per annum |
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Overview
raud and Application Support Analyst - SQL, Oracle. Unix, Shell, PL/SQL Shift Pattern - includes nights 6am - 6pm x 4 days on 4 days off 6am - 6pm x 4 days on 4 days off 6am - 6pm x 4 days on 4 days off 6pm - 6am x 4 nights on 4 days off Overview Our global client are looking for several Fraud and Application Support Analysts to join their team. You will be responsible for providing second line technical support to multiple customers across various regions. They will work across 20 custom-built and standard applications and database systems programmed with a variety of languages on multiple operating systems. Essential Job Duties and Responsibilities: Provide application support including system administration, technical troubleshooting, root cause analysis, incident resolution and where required, escalation. Provide second line technical support to the wider business including Back Office (Unix, Wintel) and IT (Oracle, MS SQL) and give advice from the application perspective in order to resolve any identified problems. Develop fraud reports, designed to identify instances of fraud. Administer the daily fraud checklists. Review and analyse transactions to identify any cases of actual or suspected fraud. Fully investigate any cases of actual or potential fraud. Regularly review existing solutions and propose new solutions to improve processes to minimise the risk of fraud. Liaise with other teams and external customers to prevent/capture fraud and administer hotlists. Skills knowledge and experience: Essential: Solid experience of relational database management systems (RDBMS) (ie Oracle or MS SQL) Experience of small to large scale transactional systems within a fraud/application support role Competent user of MS, specifically Excel, Access, Outlook and Word Experience of working with sensitive/confidential information Experience of working with remote teams Desirable : Experience of Unix Shell Scripting, .Net, C#, ASP.NET programming, Power Shell Experience of working as part of a 24/7 support team Shift Pattern - includes nights 6am - 6pm x 4 days on 4 days off 6am - 6pm x 4 days on 4 days off 6am - 6pm x 4 days on 4 days off 6pm - 6am x 4 nights on 4 days off This job was originally posted as www.totaljobs.com/job/89866899