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Dental IT Limited
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Sheffield, South Yorkshire
IT Support Engineer
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Salary: From £18,000 to £21,000 per annum |
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Overview
Overview: Founded in 2003, Dental IT Ltd has established itself as the UK’s premier supplier of hardware, software and IT support services, dedicated to the dental practice market. We are looking for a customer focused IT engineer to join our busy team in Sheffield. The successful candidate will have a key role in our engineering team, providing both remote and onsite support to our customers based across the UK. We are a small team and are looking for a skilled engineer, with fantastic people skills and a positive, enthusiastic attitude. Professionalism, reliability and flexibility are a must for this role. About the role: Permanent, full time position. Hours of work: Alternating shift pattern, 7.00am - 4.00pm, 8.00am - 5.00pm or 9.00am - 6.00pm. Monday to Friday and alternate Saturdays. When working a Saturday, a day off in the week will be given. Salary: £18,000 - £21,000 (dependent on experience). Working as part of our engineering team, the IT Support Engineer will provide remote support to customers based around the UK. You will be responsible for supporting our customers on a day-today basis, resolving first and second line issues, configuring new hardware and software, proactively identifying issues and diagnosing faults. The role will be office based on our busy helpdesk. A typical day for our engineers could include resolving printing issues, configuring email accounts, building a new PC or server for a new installation, investigating a failed backup, investigating ongoing performance issues, as well as ensuring customers are kept informed and up-to-date. Provide an excellent service to our customers ensuring their issues are resolve in a professional, timely manner. Effectively prioritise and manage jobs on our busy helpdesk. Maintain and build good relationships with customers. Ensure jobs are logged correctly and updated clearly for customers to understand. Continued maintenance of our customers networks. Contribution to team meetings with suggestions for improvements and innovative ideas. Planning of installations. Ensuring any ongoing issues are escalated appropriately. Person Specification: We are looking for an IT Support Engineer who is customer focused, with a proven track record of delivering high quality support. The right candidate will need to be self-motivated with excellent customer service skills, and take a clear logical approach to problem solving whilst working under pressure. Dental IT is a small, but growing company so this is a fantastic opportunity to have an input into the business strategy. We are looking for someone who will fit into the culture of our company and share our values and work ethic. We are looking for an engineer who has experience with some of the following technologies: Microsoft Windows Server 2008 to 2019 and Small Business Server Windows 7, 8 and 10 Networking Office 2010, 2013, 2016 and Office 365 Microsoft Exchange Internet connectivity Backup systems Security Wireless networks IP phones What we offer: Dental IT offers the right candidate an opportunity to join a growing company at the forefront of technology. What makes this role unique is the chance to input into the IT strategy for the business, and to be able to have a direct influence on the service levels that the company provides. The IT Support Engineer will have an exciting varied role, with opportunities for development and progression in the business. We also provide our staff with: 28 days holiday per year, plus bank holidays Company mobile phone Home broadband Expenses Free office parking Regular performance and pay reviews Opportunities for training No agencies Benefits: Casual dress On-site parking Job Types: Full-time, Permanent Salary: £18,000.00 to £21,000.00 /year Application Questions: How many years of IT Support experience do you have? What is the highest level of education you have completed? This job was originally posted as www.cwjobs.co.uk/job/89869545