Personal Lines Account Handler

Marsh Commercial is currently seeking candidates for the following position based in the Carlisle office: Personal Lines Account Handler The Personal Lines Account Handler will be responsible for managing renewals, invoicing, producing new quotes, upselling/cross selling additional products, mid-term adjustments and generally handling any queries that come through from their dedicated client base in a quick and professional manner ensuring client satisfaction throughout. This position would suit either an experienced Personal Lines Account Handler looking for a new challenge in a new role or an experienced Administrator with client facing experience looking for a career in Insurance team within an established, market leading insurance broker. What can you expect? The opportunity to join a growing and highly successful team working on a broad range of insurance arrangements A team that strive to deliver best practice, market leading service and solutions with a focus on client service excellence To build and maintain an excellent rapport with our clients, providers and colleagues across Marsh Commercial Excellent training and development with the ongoing career opportunities What you will be rewarded with? Good work life balance with a competitive salary Comprehensive benefits programs including: excellent pension contributions, private health insurance, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs 25 days’ holiday with the option to buy or sell up to 5 days per year We will rely on you to: To handle both new and existing customer enquiries To deal with administrative processes involved in new business, mid-term adjustments and renewals. Ensure all requests from clients are dealt with promptly, correctly and efficiently within Marsh Commercial’s regulatory guidelines for compliance. Building relationships with our panel of insurers to ensure the client receive the best terms and price for their policy. To gather all relevant information & documentation from the clients on their policy, levels of cover and pertinent exclusions in relation to the renewal queries being presented. To ensure the production of required documentation and the processing of renewal policies is met within Marsh Commercial guidelines. To ensure a pronounced emphasis is on the retention of existing customers and growing each portfolio through developing excellent client relationships, this includes obtaining referrals and cross-selling. Ensure all files are maintained and updated with all document, email and telephone exchanges. What you need to have: Previous experience within a broker or Insurance environment working within a similar capacity is ideal however experienced "client facing" administrators may be considered Ability to remain calm under pressure and be able to work flexibly when required Excellent organisational skills with the ability to manage multiple enquiries simultaneously Fully Competent in Microsoft Office Products Strong literacy, numeracy, administration and organisational skills Good written and oral communication skills What makes you stand out: Competent in the use of Acturis broking system is desirable Cert CII or studying towards it About Marsh Commercial We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions. We help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Our deep knowledge of both the industry sectors and communities we serve, combined with the time we take to fully understand and meet a client’s needs, is what sets us apart. We're also part of Marsh and McLennan Companies (MMC) - a global network of experts in risk, strategy and people. For over 140 years, Marsh & McLennan Companies (MMC) has supported enterprise, helping clients realise, survive and grow in changing times. We leverage the scale, expertise and access to the broad range of products and services provided by the wider Marsh & McLennan Companies for the benefit of our clients - whilst retaining the flair, flexibility and personal service that our clients have come to expect. Marsh & McLennan Companies and its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.