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Deverell Smith
,
London, Greater London
Customer Services Assistant New Homes
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Salary: £26,000 per annum |
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Overview
Multi-award winning and luxe New Homes developer is seeking a Customer Services Assistant . Our client requires you to look after one of their largest and most expansive schemes in Wimbledon. You will be based in their stylish head office where you will be responsible for handling incoming customer queries within the two year warranty period. We are eager to speak to people who have a wealth of customer service and clerical experience behind them within the property, who are able to deal efficiently and courteously with all calls relating to the defects and queries of new homes clients. You must have experience with onboarding complaints, dispatching contractors and following up with all tickets to completion. Your ability to build strong, trusting relationships with clients will see you excel in this role - exceptional customer service is imperative for you to succeed in continuously improving the client's experience of new home ownership. You must have a minimum of 6 to 12 months experience within the same role for an exclusive and luxury property developer or a housing association. Key Responsibilities of New Homes Customer Service Advisor Responsible for handling incoming customer queries by email and telephone. Assume responsibility for resolving customers' issues efficiently. Maintain and update customer records in accordance with department protocols. Build strong networks internally with customer relations, Estate Management and Technical to ensure transparency and ease of communication. Assume full responsibility for your learning and ongoing education of the build and sector. Offer new ideas and innovations on how to improve all aspects of customer service within the team. £26,000 to £28,000 basic Monday - Friday Key Requirements of New Homes Customer Service Advisor Strong customer relations experience with ability to develop and maintain relationships with new homeowners. Faultless understanding of the new homes buying process. Exceptional administerial skills. Proficient in basic computer programs (Word, Excel, et cetera). Impeccably organised. Impeccable communication skills: face to face, telephone and e-mail. Knowledge of the purchasing process of buying off-plan. Experience of defect resolution or Property Management. Tenaciously self-motivated and determined to succeed in all responsibilities. Calm and immaculate in personal presentation. If you feel you would excel in this position, please send your CV to , or contact me directly on