IT Support

Hays Specialist Recruitment Limited ,
Cheltenham, Gloucestershire
More Details
Job Type: Full-time
Salary: £20,000 per annum

Overview

IT Support - Gloucester - Urgent Permanent Opportunity - Up To £23k Your new company An impressively expanding Public Sector organisation located in a convenient Gloucester location. Your new role Reporting to the IT Manager, you will be expected to use your initiative in resolving a range of IT issues, escalating when required. You will be responsible for the proactive management of your workload, providing regular updates to the end customer as required. What you'll need to succeed A minimum of one year's experience within IT Support working in a busy and varied IT service desk or equivalent environment. IT related qualifications are desirable, along with a working knowledge of ITIL processes and procedures. Proven proficiency in supporting multiple users, systems and hardware is vital. Prior experience of providing training and advice to a user base is essential with an ability to liaise with in-house and third-party suppliers as appropriate. Evidence of controlling and owning all enquiries logged, from initial assessment through to resolution through the use of helpdesk software and support ticketing system(s) is crucial. Demonstrating experience of maintaining a user knowledge base would be preferential with prior involvement in contributing to improving service delivery an advantage. Previous exposure to a wide variety of technologies such as Windows 10, Windows Server 2016, Exchange, Active Directory, Microsoft Office 2016/365. In addition, AV Video Conferencing and Lecture Capture solutions and website CMS solutions is important. Knowledge of other software technologies such as MS Dynamics 365 CRM, Moodle and other hardware technologies for example Avaya phone system would be beneficial. The successful candidate will have excellent customer service skills, be able to prioritise and manage their time proactively and possess excellent communication skills. A strong understanding of new technologies is also crucial. What you'll get in return You will receive a competitive salary working for a rewarding organisation. Working on site at lovely premises, you will have free parking alongside a generous benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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