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Reed
,
Ashford, Kent
Call Handler
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Contract Type: Contract |
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Salary: £8.71 per hour |
Overview
A new and exciting opportunity has arisen for someone with excellent customer service and call centre experience. Duties Provide effective telephone answering to the general public, health care professionals, emergency services, internal and other agencies. Receive and record all aspects of patient related information on a computer system accurately. Give telephone advice to callers particularly in life threatening situations and instructions to callers in life threatening situations. Work without direct supervision but seek guidance when appropriate. Utilise, to maximum effect, telecommunications and IT equipment and ensure all defects or malfunctions are reported immediately in line with Trust reporting procedures. Skills Required Excellent communication skills Excellent attention to detail Excellent Customer service skills