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Harvey Nash
,
London, Greater London
Trading Application Support- Charles River
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Job Type: Full-time |
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Salary: £65,000 per annum |
Overview
Trading Application Support- Charles River A global financial organisation are looking for an Consultant to provide application support to wide range of investment management business applications; primarily responsible for supporting critical trading applications and their integration with upstream and downstream systems. The role requires the candidate to be able to perform the following prime functions: Service request management: Respond to end user requests in a timely manner. Pro-actively identify opportunities to offer an improved service to business users by developing a deep understanding of business processes and listening to on the ground challenges faced by the business teams. Partner with business teams; do not always wait for requests for help. Incident management: Troubleshoot production issues and find root cause through analysis. Candidate needs to provide resolution or escalate the incident to appropriate support team within defined service level agreement (SLA). If escalated, then drive the resolution by following-up with appropriate support teams until the resolution or recovery is provided to business. Communicate effectively with business users throughout the incident. Problem & change management: Identify and drive the production changes required to bring stability to production environments. Review application releases and infrastructure changes; look for conflicts or concerns to pro-actively avoid unnecessary business disruption. Perform application health checks to ensure operational readiness after the completion of changes. Key Responsibilities Manage support transition for new applications and functional changes from delivery teams. Contribution in enhancements for existing product as individual contributor. Work closely with the project manager and to understand & report back regular status of assigned tasks Strict compliance to support processes; adherence to FIL company level policies Perform regular knowledge sharing through documentation and training sessions to other members Will be expected to work on-call rotation and work in shifts (early morning, late evening and/or weekends). Experience in working for validating and performing DR transitions Maintain vendor relationships. Experience and Qualifications MSc / BE / BTech / MCA or equivalent degree from a reputable university 6 years or above of relevant industry experience in developing or supporting IT applications. At least 5 years of relevant experience in a production support role. Financial domain (investment banking / wealth management) working experience. Experience working with multi-cultural and geographically disparate teams. Experience of ITIL service delivery, preferably with a formal ITIL qualification. Must be capable of mentoring more junior/ less experienced members of the team. Essential Skills Experience in configuring and administering order management systems; Charles River IMS v9 preferred Hands on experience supporting applications that use the following technologies: Oracle databases; well versed with database SQL queries and should be able to write medium to complex SQL queries Unix platforms Unix shell scripting C# and Java/J2EE applications Enterprise messaging products (preferably MQ Series) Desirable Skills Experience and well versed with batch scheduling tools - Control-M, Autosys et Experience of FIX protocol and ability to understand FIX messages for electronic trading. Knowledge of trading investment management process, financial instruments and how they are traded. Experience supporting order management systems, electronic trading and matching venues.