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bct resourcing
,
Leicester, Leicestershire
1st Line Support - Leicester
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Position: 1st Line IT Support Location: Leicester Salary: £20000 - £30000 Bonus according to experience. Our client is looking to recruit a 1st Line Technical Support to be based in Leicester. The Role & Responsibilities: Providing 1st line technical support for hardware and software issues Assessing the complexity of an issue and dealing with it yourself, or escalating to a senior Ensure all calls are logged into the help desk system and progress notes are added to all calls Managing the timely resolution of open calls and call actions across all customers Proactively managing problem calls through to completion in a timely basis Proactively working to improve internal processes Pro-actively identifying potential problems and issues on customer sites Identification of potential opportunities to replace or implement new solutions Key Skills and Experience Very good English communication skills. Great customer service skills. 1st, 2nd & 3rd line IT help desk support. Strong knowledge of Microsoft operating systems. Strong knowledge of the Microsoft Office suite. Self-motivated, well organised. Good IP networking skills. To apply, please use our standard online application form by clicking the Apply button below.