IT Technician

Commercial Ltd ,
Stratford-upon-Avon, Warwickshire
More Details
Salary: From £23,000 to £25,000 per annum

Overview

Commercial Group was established in 1991 and has since grown to become the largest independently owned Business Services Group in the UK. Today, comprising of eight divisions; Managed IT, Office Supplies, Interiors, Managed Print Services, Telecoms, Smart Technologies, Technology Supplies and Print, the £70m turnover Company is renowned for delivering superior quality product, service and consultancy to business nationwide. We are currently embarking on exciting and ambitious growth plans to grow to a turnover of over £100m so we need talented people to support this growth. We understand that superior performance starts and ends with our people; people with passion who like to make a difference and most importantly love what they do. If you would like to be a part of this exciting journey then we would love to hear from you Overview As an IT Technician, you will exceed the skill level typically expected with 1st line roles you may find elsewhere and is more aligned to a traditional 2nd line role. This role will be based full time at our customer’s location in Stratford upon Avon. We want you to Provide 1st / 2nd Line support to clients via phone, email and face to face Maintain 1st / 2nd line support tickets correctly and keep the customer updated with progress every day Monitor 1st / 2nd line support ticket queue ensuring incidents are actioned before SLA Complete daily maintenance checks Develop existing customer relationship and build a rapport with staff members Flag high priority / urgent issues to the Network Manager Perform proactive maintenance using our in-house monitoring system Document procedures/processes and contribute to the knowledgebase Follow IT procedures e.g. ITIL and strictly complying with our policies Consult with senior engineer, Network Manager and / or NOC team as required to resolve incidents and develop individual skillset You have got… Proven experience of supporting existing desktop / server infrastructures and must have experience of working in a busy helpdesk environment. Exceptional customer service and communication skills (both written and verbal) Fault analysis, management and prioritisation skills are required to ensure all issues are resolved based on criticality for all our customers as well as meeting the contracted SLA. Relevant experience with the technologies listed below: - Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016 and 2019 - Exchange and/or Microsoft Office 365 - Hypervisor technologies (VMware ESXi) - TCP/IP, Routing, VPN and Firewall configuration - Virtual server backup technologies (Veeam) - Antivirus Software (Sophos) - Cisco Meraki Wireless Experience in: - Email filtering solutions - Corporate wireless systems - SAN storage technologies The ability to demonstrate good problem solving skills An excellent telephone manner & customer facing skills Why Commercial? Competitive salary We all get a generous holiday allowance of 25 days plus bank holidays which increases with length of service A variety of training & Development programmes tailored to you Earn extra money if we hire your friends or family with our employee referral programme Looking for a little extra? You could get a day off for doing charity work and you might even get a treat on your birthday and work anniversary A range of team and social events Cycle to work scheme, pension contributions, Employee support programme, Flexi time scheme and more For more information on our Company and culture, visit https://commercial.co.uk/ This job was originally posted as www.totaljobs.com/job/89795438

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