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HireRight
,
London, Greater London
Customer Service Representative
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Job Type: Full-time |
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Salary: £19,000 per annum |
Overview
HireRight are looking for a Customer Service Representative to join their team in London. Job Title: Customer Service Representative Salary: c. £19,000.00 per annum Location: London Job Type: Permanent, Full time HireRight is one of the world’s largest providers of employee background check services, HireRight specialises in helping organisations of all sizes and locations efficiently implement, manage and control their background and screening programs. Customer Service Representative – Duties: - Work in multi-channel support environment of phone, emails and/or online live chat. - Provide great customer service to ensure every contact feels they are important. - Field and resolve issues of low to moderate complexity with a high level of accuracy - Handle routine support activities for clients and applicants including results explanation, help with online applications, training on applications and services, addressing billing issues and other basic account administration functions. - Ensure adherence to guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems. - Participate and contribute to efforts of improving service delivery - Shift pattern with working hours between 7am and 7pm. - Quarterly Bonus Incentive. Customer Service Representative - Skills & Experience: - Customer Service, Contact centre or Retail experience. (Experience in Background Screening or other regulated industry is a plus) - Demonstrated ability to provide a high level of quality customer service - Excellent written and verbal communication skills. - Strong computer skills, including internet, Word, Excel, Outlook and PC Based applications. - Ability to adhere to processes, procedures, confidentiality standards and guidelines during the execution of tasks and assignments - Additional language is a plus Customer Service Representative – Education: - H.S. Diploma Required Associates Degree or Higher Preferred To submit your application for this role, press ‘Apply’ today