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MB Fitzgerald
,
Weybridge, Surrey
Client Experience Executive
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Job Type: Full-time |
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Salary: £24,000 per annum |
Overview
MB Fitzgerald are working with one of our best clients who are looking for a candidate with strong IT skills and an interest in pursuing a career within Employee Benefits. This is an essential, client-facing role within the business and requires an individual who puts delivering exceptional and seamless client service at the heart of all they do. Key Responsibilities To own & manage all aspects of the client experience proposition including the building and launching of a site from start to finish as well as day-to-day customer service To manage the capture of all accurate and relevant data required to build a client's site. To liaise with clients and resellers throughout the process to manage their expectations and deliver outcomes to agreed timescales Identify and deal with any issues or escalate to the Project Manager and/or Partners, where appropriate. Help to seek an effective resolution and communicate with the client accordingly To identify new business opportunities and assign to relevant Partner to follow up To communicate and manage the pipeline of website builds within all relevant partners within the business. To manage the workflow of business to agreed timescales. To co-ordinate the annual renewal of websites Work with the EB Operations Manager to ensure invoices are raised and chased in a timely manner. To participate in appropriate company and departmental training, competence and development initiatives. Ensure websites are built using the compliance procedures built into the system at all times.