Deskside Support Engineer II

Manpower ,
Edinburgh, City of Edinburgh
More Details
Salary: Up to £14.39 per hour

Overview

An exciting opportunity has arisen to join a world leading global organisation. Our client is currently seeking a Desktop Support Engineer II based on their customer site in Edinburgh. This is a full-time, temporary role to start ASAP, running until August 2020. Monday to Friday, 9am - 5pm, 37.5 hours per week, the role is paying £14.39 per hour and in scope of IR35. Please DO NOT apply if you do not have Clearance This is a customer facing role and it is essential that a good relationship with the client is achieved. The role requires excellent software, hardware and customer skills. You will be dealing with hardware refresh of laptops and arranging appointments for installation dates. The role is mainly technical for hardware/software rollout issues and dealing with any requests related to the refresh project. Duties; Refresh project - building and installing PC assets for client Adhere to customer, HSSE and security policies Essential skills/qualifications; You MUST have clearance already to be considered for this role Full UK driving Licence useful but not essential A good technical knowledge of IT, PC's/peripherals and their architecture some experience of software and hardware troubleshooting skills In-depth knowledge of standard SW issues including Windows OS, Office Suites and core application suites Good customer facing skills, communication and interpersonal skills Good organisational skills, able to take a methodical approach to service issues Able to work both on own initiative and as part of a team. Ability to work under pressure to meet SLA's and remain calm in stressful situations Ability to follow processes and procedures Excellent communication and interpersonal skills Desirable skills/qualifications; Software technical qualifications, i.e. MCP, MCSE Manufacturer accreditations Experience in carrying out rollouts/refreshes Knowledge of Service Now. This job was originally posted as www.totaljobs.com/job/89829367

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