Technical Support Pensions

Hays Specialist Recruitment Limited ,
London, Greater London
More Details
Job Type: Full-time
Salary: £40,000 per annum

Overview

Technical QA - Pensions The Money and Pensions Service vision is 'everyone making the most of their money and pensions'. This new organisation brings together the free services delivered by the Money Advice Service, The Pensions Advisory Service and Pension Wise. We are an Arms-Length organisation, sponsored by the Department for Work and Pensions, with a joint commitment to ensuring that people have access and guidance to the information they need to make effective financial decisions over their lifetime. The organisation will also engage with HM Treasury, which is responsible for policy on financial capability and debt advice. Working hand-in-hand with stakeholders throughout the UK, the Money and Pensions Service will ensure that money and pensions guidance is available to those that need it, adapting to people's changing needs throughout their lives. Key Accountabilities Analyses technical pension inquiries and monitors trends Assist in the production of technical reference material and technical updates for Pension Wise Guidance Specialist. Input into the development of an ongoing training and continuous professional development program for Guidance Specialists. Help to develop and support changes to the Pension Wise service. Ensure service delivery complies with relevant standards Review and enhance the current quality standard Consult with Delivery Partners to improve Quality outcomes Support effective, efficient complaint management. Experience and expertise: ? Professional experience in a pension technical or pensions advice setting. ? Exceptional pensions technical and policy expertise. ? Ability to apply technical knowledge and experience and an understanding of good customer outcomes to solve real life problems ? Proven ability in financial capability and an understanding of the issues consumers face in trying to manage their money. ? Experience interpreting legislation and giving technical guidance to the highest standard face-to-face, over the telephone and online. ? Solid experience in Quality Assurance. Desirable APMI or CII qualifications or equivalent in related areas would be of benefit. Personal attributes Ability to be highly articulate and credible, consistently delivering guidance of the highest quality to a range of audiences The ability to communicate confidently, effectively and persuasively. Excellent planning and organisational abilities. Passionate and Customer driven, with a strong desire to ensure our customers are provided with the best possible experience. Desire to contribute and implement ideas for improving processes and procedures. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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