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Stafford Sharp Associates
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Kettering, Northamptonshire
Trainee Systems Engineer
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Trainee Systems Engineer (Sql/Oracle) Locations is Kettering Salary is 18k -28k (plus bens) IT Support, sql, oracle, B.Sc, M.Sc, Engineer, desktop, server, scripting, 1 st line Support, Outlook, PowerPoint, SLA, Customer Support, Graduate, ITIL, 24x7, database. This is an excellent opportunity for someone with a technical background who is happy to support the business via desktop support, you will be able to work effectively within a team and communicate at a high level to ensure SLA's are met and customer queries have been resolved.in a timely manner. Full training would be provided for this role. The Role · To gain the experience and necessary technical skills to undertake a 24 x 7 technical support function and ensure it is available to all customers both internal and external via support desk cover. · To perform basic maintenance activities to ensure that consistent and robust delivery is sustained. · To assist customers in logging issues within the company ticketing system and ensuring they are then picked up by a Hotline Engineer for investigation and resolution · To undertake the resolutions to client issues, supporting and assisting the account management team. Including site visits as appropriate. · To manage the escalation procedure of customer issues when required. · To integrate with the complementary Controls support function counterparts to deliver a seamless and enhanced service. · Accountable for quality of service to all customers · Interaction with external business partners · Opportunity to recommend and contribute to a road map of a world class service provider Technical Skills Required · Knowledge of Windows based operating systems. · Understanding of Linux/Unix based operating systems at command line level. Able to carry out Linux Administration tasks from the command line. · Understands the principles behind wired and wireless networks · Experience of querying Sql or Oracle is a must. IT Support, sql, oracle, B.Sc, M.Sc, Engineer, desktop, server, scripting, 1 st line Support, Outlook, PowerPoint, SLA, Customer Support, Graduate, ITIL, 24x7, database.