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nationwide accident repair services
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Northwich, Cheshire
Customer Liaison Advisor
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Job Type: Full-time |
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Overview
Benefits : This job includes: 22 days’ holiday plus Bank Holidays, Workplace Pension and Life Assurance Employee Assistance Programme. Mobile Phone Discount Scheme My Nationwide Rewards , which includes discounts at Major supermarkets, High Street retailers, Travel & much more Average saving is around £500 per year The job of a Customer Liaison Advisor As part of a team of professional Customer Liaison Advisors you will: Investigate complex, escalated complaints in accordance with NARS service standards Prepare written responses to escalated and serious complaints in accordance with NARS service standards Receive and respond professionally and appropriately to complex, sensitive and potentially contentious verbal communications Engage with General Managers, Divisional Directors and other key senior operational colleagues as necessary in order to appropriately manage an mitigate business risks Manage cases of complaints against NARS working with key management to reach an appropriate outcome Undertake detailed root cause analysis and generate monthly management information, highlighting trends Provide insight to aid projects focused in continuous service improvement activities Ensure accurate record keeping and reporting Take part in awareness raising training, education and events to promote complaints handling Any other duties as may be necessary which are commensurate with the level of the post So what about career progression? Well the world is your oyster at Nationwide. As long as you have the right attitude and do a great job, Nationwide will invest in your learning, development and job progression. The obvious choice for you would be to progress to be a Team Leader however there are many more jobs in Nationwide that you might be interested in and we will invest in you to help you reach your goals. Take Rachel Fisher, Customer Service Advisor at Gateshead: Rachel is one of our most outstanding Customer Service Advisors and when asked how she is so successful she advised us “I feel like we are moving away from the stigma of the motor trade being a predominately male oriented environment, Nationwide are taking an active role in promoting this. I'm a firm believer that it's the team that make a company what it is, my colleagues and I have a mutual respect for each other. I personally feel these people have become more like extended family than they are colleagues.” Come and join us, it’s awesome”. Nationwide are absolutely committed to making sure you have a great place to work and are excited and engaged in what you are doing. Nationwide will support and reward all of your achievements. What we think good looks like As a Customer Liaison Advisor we would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you are enthusiastic with strong communication skills, excellent first hand customer service skills and the ability to resolve problems and complaints. You must be positive and self-driven with the ability to work unsupervised and take on challenges proactively. It is also critical that you have a good eye for detail, the ability to work to deadlines and are reliable and honest. It would be advantageous if you have experience of working within a call centre environment and have customer service and administration experience. What happens next? Press the Apply button now to start your application Once you have applied for the Customer Liaison Advisor job, we will initially consider your skills and experience based on your CV and application. If you match the job, we will be in touch with you to advise you of the next stage in the process. Nationwide is an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We’re Social Follow us on Facebook, Twitter, LinkedIn & YouTube to see our latest news, events and other job opportunities WeFixYourCareer OneNationwideOneTeam Please note: On accepting an offer of employment with Nationwide, you are providing us with permission and consent to proceed with our reference and vetting process. Our offers of employment are subject to satisfactory references and in some cases a criminal records check. We may require information that covers the last 6 years of your employment and personal history. You will be required to provide evidence of your eligibility to work in the UK. Please ensure you have this information available.