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Care UK
,
Ipswich, Suffolk
Bank Coordinator Assistant
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Job Type: Full-time |
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Overview
About the Job Do you believe that everyone makes a difference? Do you have the passion and dedication to deliver excellent customer service? If so, look no further, as this could be the job for you As a dedicated Coordinator Assistant who enjoys a busy, ever changing work environment we need you to join our growing team at our Ipswich office on a bank basis. Our telephone triage services and out-of-hours services provide advice, information and treatment for NHS patients who become unwell during the out-of-hours period, when their own GP surgery is closed. We are looking for people that pride themselves on their organisation, to assist us in our busiest periods across the evenings and weekend. Within this job you'll be responsible for: •Assisting the coordinator with the administration process for patients, including calling patients to arrange appointment times at their nearest Primary Care centre. •Supporting the Coordinators and Call Centre Supervisor in achieving performance levels. •Building and maintaining relationships with the management team, GP’s, community services and other healthcare providers and external suppliers. •Managing shifts appropriately by analysing and identifying pressure points using call volume and staffing levels. About Care UK Care UK was founded in 1982. Today our healthcare services include treatment centres, prison health services, GP practices, NHS walk-in centres, GP out-of-hours and CATS and diagnostic facilities. This means that we provide a greater range of specialist care services than any other organisation in the UK. Care UK is the largest independent provider of urgent care services in England incorporating OOH's, single point of access and referral management. We deliver excellent, high value patient care on behalf of the NHS for over eight million patients across England. We work with the NHS to deliver high quality healthcare services, reducing waiting times and giving the patient a greater level of choice. We also take healthcare services closer to where people live and work – increasing the efficiency and quality of the services we deliver and helping to reduce waiting times. For more information, please visit our website: http:// [ Click Apply] The Requirements •Have an ability to work effectively under pressure •Be able to type quickly and accurately, with attention to detail •Have excellent communication skills, including an effective telephone manner •Have good organisational and administration skills •Have sound knowledge and understanding of IT and Microsoft Office. Salary & Benefits Although our Ipswich office is a 24/7 service, the majority of shifts available will be at the evenings and weekends. Our bank positions can offer you the flexibility to choose your own hours in line with our busiest periods. Pay Rates: Monday to Friday (08:00 - 23:59) - £8.72 Monday to Friday (00:00 - 07:59) - £12.05 Weekends (08:00 - 23:59) - £9.25 Weekends (00:00 - 07:59) - £12.93 We can also offer you: •Regional/national opportunities •Free online and face-to-face training •Online discounts Successful applicants will also have the opportunity to be trained up to be Coordinators. Application Process & Additional Information Once you have applied to this job, you will be contacted by the recruitment team by phone or email if you have been shortlisted for interview. If you would like a full comprehensive Job Description or have any questions, please email [ Click Apply] Please note that offers of employment are subject to receipt of satisfactory references and a DBS check. Care UK is committed to creating a diverse environment and we are proud to be an equal opportunity employer. Care UK reserve the right to close this advert early, if a sufficient number of applications have been received.