Team Leader

Team Leader - Extra Care Rustington, Littlehampton BN16 3BJ £21k The role of the Team Leader (Extra Care) is to support the delivery of the highest quality care support services by carrying out a range of functions in the Extra Care setting, including the assessment and review of individual services and the practical supervision, instruction and support of care workers. The Team Leader is expected and authorised to… Carry out needs and risk assessments and develop person-centred plans of care delivery for, and in partnership with, individual tenants and their carers etc. Shadow, supervise, instruct and support care workers in the Extra Care scheme Implement quality assurance processes through planned and ad hoc monitoring and spot checks Generally, act as the Extra Care scheme manager’s 'eyes and ears’ in the Extra Care scheme, feeding back important information as necessary and working to prevent abuse and neglect Maintain clear, accurate, appropriate and up-to-date records, whether electronic or in other formats Have due regard for the health and safety of themselves and others Support management as required in line with current business needs Practice and promote effective, timely communication both within and outside the company Protect confidential information in line with the group’s information governance policy Participate in staff development (including supervision), training and performance appraisals as required Participate in any meetings as required Provide management information as required Promote and fulfil the company’s service aims as defined in the company’s Statement of Purpose Promote anti-discriminatory practice Comply with group policies and procedures as appropriate Comply with the UKHCA Code of Practice and any other professional codes as may be applicable from time to time Fulfil any other duties or carry out any other tasks such as may be reasonably requested by management. Key Competency of the Team Leader Understanding of principles of good care Solid understanding of the statutory and regulatory framework relating to the company’s range of services Understanding of the needs of specific tenant groups (as relevant to the Extra Care scheme) Understanding of principles of health and safety, risk assessment and management as applicable to the care sector Able to understand and follow written and verbal instructions Understanding of and commitment to equality, including practical issues Good interpersonal skills Good spoken English skills Good written English skills Able to speak or write minority languages Microsoft Office skills Email skills Personal Attributes of the Team Leader Professional appearance and manner Leadership able to inspire and motivate others A genuine concern for the welfare of others Able and willing to take responsibility Kind and compassionate Even-tempered and patient Empathy and the ability to listen to and empower others Conscientious and hard-working Honest and trustworthy Flexible willing and able to work outside normal hours when required Self-motivating and organised Able to prioritise, particularly under pressure Calm in a crisis Able to delegate and to work effectively as part of a team Able to respond appropriately to the unexpected Committed to making a positive difference to people’s lives Committed to continued personal and professional development, including obtaining relevant professional qualifications Managing people Delivering care support services Managing care support services Delivering training and instruction Handling complaints Qualifications/licences essentia l NVQ/QCF level 3 diploma (or equivalent) Full driving licence (or ability to otherwise travel independently)