Technical Business Development Officer

The job The Technical Business Development Officer role is a hybrid of technical sales, account management and business development. You will support the Managing Director and be a first point of contact for users with a range of questions. Key to the success of this role will be the ability to work in collaboration with our distributors, users, partners and internal functions. Full training will be given but an interest in the environment, technology and data services is important. We will invest in training you to be confident discussing all aspects of the product with all the parties we engage with, selling the product but also listening to feedback and communicating back internally. The company We design, manufacture, sell and support and global market-leading air quality monitoring system from our base in Stratford-upon-Avon, UK. We help governments, researchers, industrial companies and NGOs understand local air quality in real time, using a new generation of sensors, data management and communication techniques. Why work with Environmental Instruments? AQMesh is the global leader in small sensor air quality monitoring. Our disruptive technology launched 10 years ago into what has become an increasingly dynamic market. We are a small team, privately owned and able to steer our own course. The nature of the global air quality world means we collaborate and liaise with users and partners all over the world, on a daily basis. Our structure is cloud-based and our culture open and 'cando’. If the thought of expanding the understanding of local air quality and the impact of measures to reduce air pollution excites you, join us as a Technical Business Development Officer.To learn more about what we do, visit our website. Main responsibilities: Proactive account management of key customers Answering commercial and technical questions from distributors, users and other partners Problem-solving: using internal data sources and incomplete user feedback to identify and fix remote operation issues Representing the company at exhibitions, conferences and other industry events Contributing user feedback to internal development discussions Helping to manage users’ access to their air quality data Looking for opportunities to demonstrate and prove product performance Carrying out basic analyses of performance and being able to understand and communicate third party analyses Record-keeping of information from projects, maintenance and updating of content for on-line resources Gathering case study and other promotional material to be developed with the marketing function Visiting distributors and users to answer their questions, identify blockages in the sales process and build confidence in the product It may sometimes be necessary to travel in this role although we try to minimise air miles by innovative use of video conferencing and other such tools. The sort of person we are looking for Numerate: comfortable handling numbers, from quotations to technical specifications and basic correlation analysis Comfortable with a technical product Interested in "bigdata" services and IoT Confident with customers and partners of all sorts Experienced in business - able to negotiate, compromise or stand firm, as appropriate An interest in environmental issues An appetite for global trading and winning orders Judgement: ability to make decisions or refer to colleagues as required Energy for a dynamic market and fast pace of change Communication skills: written, verbal and visual; internal and external Eye for business development opportunities Curiosity regarding product applications, market and technology Patience and conscientiousness responding to customer enquiries and questions promptly and fully Ability to organise workload and focus on priorities without direct supervision Ability to build and maintain trust between diverse groups Willing and able to learn quickly, often without the focus of formalised training Happy to sometimes travel within Europe and world-wide Proactive, and happy to own tasks and processes Reliable - your colleagues and contacts can depend on you Potential for management In a typical month Your base will be our friendly offices and factory in Stratford-upon-Avon. Each morning you will typically receive a range of emails from all over the world: enquiries, requests for quotation, technical questions, invitations to collaborate. Many of the contacts will always be new but some become long-term friends. You will need to use our various systems - including accessing data and information about operation, commercial, technical support - as well as talking to other members of the team. Most days you will have calls or online meetings contact us to find out more.