Product Features
Blog
Contact Us
Sign In
Edwards & Mcmaster Ltd
,
London, Greater London
2nd line Support Analyst
|
|
Salary: £30000 - £31000 per annum |
|---|
Overview
2nd line Support Analyst £30k Benefits 2nd line support Analyst required by a contemporary London law firm to join their 12 Strong London IT Team They pride themselves on the level of service they offer their clients and their teams and are looking for someone who shares their passion for service. Working as a 2nd line Support Analyst, you will join the team providing first and second level support on applications, systems, and end-user devices. It's a comprehensive role that will see you get the chance to take full ownership of issues, troubleshooting & investigating to get to root causes and applying resolutions. As a 2nd line Support Analyst you will be responsible for: Troubleshooting and resolving 1st and 2nd line issues both remotely and face to face Managing incidents and service requests using the service management tool Setting up joiners/movers/leavers in Active Directory, Exchange, CRM, DMS and other systems Installing, configuring and updating Laptops / PCs, End-User Software, and Mobile Devices Providing project support as and when needed Your technical knowledge should cover: Window 10 / 7 Office 365 / 2016 / 2013 Active Directory Administration Document Management Systems (iManage or OpenText DM5) Other legal applications such as BigHand, PDF Docs/Compare Docs Point of contact for Citrix / VPN issues Desktop and Laptop Support / Configuration in-depth knowledge of iPhones and MDM setup, configuration and troubleshooting This would be a great role for someone with experience delivering support in a professional services firm (law/finance/accountancy). If this sounds like a role you'd be interested in, please send over your latest CV and get in touch to hear more. This job was originally posted as www.totaljobs.com/job/89690895