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RSM UK
,
Brentwood, Essex
Debt Collector
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Job Type: Full-time |
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Overview
Debt Collector We are searching for an experienced Debt Collector Overall job purpose To maximise recoveries on behalf of a portfolio of clients whilst ensuring internal and external compliance protocols are met. Responsibilities Effectively collect outstanding debt by phone and in writing in a busy department Meet daily targets including call volume, cash collection and call monitoring Dealing with own portfolio of cases, approx. 600 – 800 accounts, conducting investigations into customer’s affairs, i.e., assets, property, when property bought, what funds were used for, what has changed in circumstance that debtor cannot pay. Identify potential cases for further action (Charging Orders etc) to managers. Minimise any potential complaints – and where they do occur deal with these in line with the agreed procedures. Meet regular targets that are set both within your team and the department, including call monitoring and other quality reviews. Liaise with management to ensure work is completed on a daily basis Be able to negotiate payment terms and deal with customers on an individual basis – clearly showing that any payment arrangement is affordably on an on-going basis. Understand and have the ability to adopt approaches towards different customers according to the situation. Have a good understanding of the way to identify and deal with Care/Vulnerable customers and assist them as best you can. Maintain awareness and implementation of Treating Customers Fairly, Lending Standards Board when communicating with customers – including passing regular tests to ensure understanding of the key standards. Work within a team environment and deal with an extensive daily workload. Help outside the department if and when necessary. Support Managers and Directors Assisting with small casework portfolios Personal and professional qualities Experience of working in a telephone based role, either within debt collections, customer services or sales. Studying for Institute of Credit Management, although not essential, would be advantageous Requirements for the role Effective use of IT including Excel, Word, Outlook, and the ability to learn new system such as SageCRM. Maintains high professional standards of conduct and practice Able to organise and manage time efficiently and effectively whilst being flexible Ability to anticipate and communicate problems to others in the team Awareness of TCF, Lending Standards Board. Confident communication and negotiation skills Professional manner including good interpersonal, telephone and letter writing skills Takes responsibility for work tasks and quality, managing own workload and deadlines in conjunction with manager Keeps line manager updated on progress and highlights potential issues Shows enthusiasm and commitment to undertaking tasks as required and in particular in seeing tasks through to completion Builds rapport with peers internally and externally Builds understanding of the firm’s other services Experienced hire Permanent BRENTWOOD Creditor Services