Product Features
Blog
Contact Us
Sign In
Advanced
,
Ashford, Kent
Entry-Level IT Support
|
|
Job Type: Full-time |
|---|
Overview
We hire for potential, and develop at pace. Our entry-level hiring strategy is all about identifying potential. At Advanced, we do not believe in CVs. We passionately believe that your individual personality and core strengths are what can make you right for us. Assessing you for behavioural fit and not for experiences. We want you to learn, to discover, to experiment, to make a difference. We are one of the UK’s largest software companies, developing a range of solutions covering the whole industry and delivering right, first-time solutions, which solve customer problems, save money and deliver significant impact to users’ lives. With more than 19,000 customers relying on our software our Support team help to make the complex simple, as we become one of the UK technology industry’s success stories. We are growing fast and building an exciting future. We are looking for driven individuals who would like to re-imagine their future in a rapidly expanding company. This is a great opportunity for you to join a growing team that is heavily focused on quality of service and personal development. Reporting to the Support Manager, you will be joining a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical and application support. What you will be doing You will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured Ensure an exceptional level of customer service and satisfaction is met at all customer touch points Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate Who you are You enjoy working in a diverse environment where you have the opportunity to work with different customers on a day to day basis You have high standards and ensures that activities are driven to completion You are a team player and enjoy helping others You are proactive and can prioritise tasks effectively You have an interest in technology and can learn new things at pace Some of our Key Benefits from day oneare: Generous Annual Leave - 25 days annual leave plus localised public holidays, with the ability to buy additional days Advanced Perks At Work - Exclusive employee discount programme providing access to enhanced offers at high street retailers (including John Lewis, Tesco, Apple and Asos), discounted rates for cinema and theatre tickets, accommodation and travel bookings Charity Fundraising - Proud to be a Patron of The Prince's Trust Dedicated talent development team to help your Advanced career progress