Web Support Analyst French Speaking

Here at Human Appeal we have an exciting opportunity for a Web Support Analyst (French Speaking) to join our Systems and Development team based at our Head Office in Cheadle, Greater Manchester in order to provide virtual IT support to Human Appeal’s France Office. You will join us on a full-time basis as part of an initial 12-month fixed term contract, with a view to progressing to permanent contract, and in return, you will receive a competitive salary of £18-23k per annum. Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide. Our Web Support Analyst will provide technical support to the Human Appeal Offices, particularly supporting the France Office with resolving support requests and troubleshooting issues for the Human Appeal website and CRM. The role will also involve implementation and day-to-day maintenance operations for the website, CRM and other Human Appeal IT systems. Benefits of joining us as our Web Support Analyst : - 35 Days Annual Leave - Matched Pension Contribution - Flexible Working - Employee Discounts and Memberships Key duties and responsibilities of our Web Support Analyst : - Provide website and CRM technical support to Human Appeal Offices, particularly the France Office - Resolve support requests to agreed Service Level Agreements and stakeholder satisfaction and maintain support logs - Configure, monitor and troubleshoot issues for Human Appeal website and CRM systems - Implement day-to-day maintenance operations for the website, CRM and other systems - Manage CRM data to be stored and used in compliance with organizational policies and the GDPR regulation - Configure secure user access to Human Appeal systems and ensure users have the right access and permissions to data, systems and applications, and are compliant with Human Appeal policies - Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; benchmarking state-of-the-art practices; and participating in professional societies What we’re looking for in our Web Support Analyst : - Ideally degree-educated in IT or Computer Science - Excellent, fluent communication skills in English and French are essential. Additional languages such as - Arabic or Urdu are desirable - Proficient user of MS Office suite and familiar with programming languages or web development - Ideally at least 1 years’ experience working in an IT Support or Web Development capacity, with experience of using business IT packages such as HR and financial systems - Willingness and ability to undertake travel internationally to Human Appeal’s France Office from time to time - Highly organized, with an ability to multitask and manage a busy workload - Passionate about international development work and humanitarian aid We are looking to appoint this role ASAP and will be reviewing applications on a rolling basis, so for the best chance of success please click ‘ apply’ today to become our Web Support Analyst (French Speaking) – we would love to hear from you A Little Bit About Human Appeal… What our CEO Says: “We are faith-based but not faith-specific. We have faith in all of humanity and believe we can achieve great things when we work together. So, come and be part of a dynamic global charity where we celebrate our differences, as well as our common humanity” Dr. Mohamed Ashmawey What our Staff Say: “Everyone’s friendly and eager to help. We’re a small team, but everyone has their own thing about them that makes them unique. Someone teaches me something new every day Everyone is close and we have lunch together. Being a part of Human Appeal is like a second family” Eleanor, Volunteers Assistant “The reasons I have remained working within the charity sector, and specifically with Human Appeal, is the feeling of contentment. I feel that I am contributing towards a greater cause – I am part of a bigger picture – and I get to meet like-minded people” Jahed, Business Analyst “At Human Appeal, each one of us has the opportunity to influence others. If you are prepared to challenge yourself there are no limits, so come and make it happen” Simon, Systems and Reporting Manager. What We Have Achieved So Far This Year: - We have provided emergency aid to 10,770 of the most vulnerable people across Yemen - We have supported 1,000 Rohingya refugees in Bangladesh - We have provided 300 refugee families in Jordan with essential winter aid - We have helped 36,643 people to have enough food to break their fast during Ramadan - We have collected and distributed 21,124 coats to the homeless in the UK - We have provided 258 families with emergency food packs in Manchester COME AND JOIN THE FAMILY – click ‘apply’ today